|Should you need to return your item for a refund or replacement you must return it within 14 days in an unused condition for a replacement or refund of the original purchase price.|
We reserve the right to withold 20% of the purchase price when returned goods have broken seals, damaged packaging or show signs of wear.
Until the item is received by us you have a duty of care over the item. Where possible we suggest you wrap the item, and avoid using adhesive tape (particularly brown parcel tape) directly on the packaging of items which are boxed for retail sale, as adhesive tape can often be impossible to remove, and it if defaces the packaging, it devalues the item and prevents us from reselling the item.
Due to the Increase in Scams We now log all security numbers and security mark all high-value items. Anyone found scamming (returning items bought from other sellers) will be reported to the Police and Ebay. This will not affect genuine buyers in any way..
Unless otherwise indicated, all the products we sell are brand new and boxed.
Items found faulty within 14 days will be treated as DOA (dead on arrival) and we will replace faulty goods for new, all delivery costs incurred in putting right a DOA item will be covered by Worldwide Music.
After 14 days the procedure is for goods to be returned to the manufacturer for warranty repair, who in some instances may choose to replace the item rather than repair it, this is at the discretion of the manufacturer.
You must ship the goods back to us (or direct to the manufacturer to save time) at your own expense and we will then ensure the goods are repaired or replaced and sent back to you.
We aim to provide top quality service, and respond to queries as promptly as possible, if you have an urgent problem you can call us on 01843 294890 or cheap rate on 0845 5577 906 (9-5, Monday to Friday).