If you change your mind
If you have bought goods online and have changed your mind and want to return them, then you can do so within 7 working days, starting the day after delivery. To return goods, you must first get an RMA number. To obtain an RMA number contact customer services, the easiest and most efficient way is to use an online request by contacting our customer services team and we will provide you with an RMA number.
Please put this RMA number on the CCL Returns Form and include it in your parcel.
Once received we will refund the price paid. The item must not be used and must be in original packaging and in a condition reflecting your duty of care.
Once you've informed us you wish to return goods, you have 28 days to do so, at your own expense. If you can't print the Returns form, don't worry, just write your name, address, RMA number and why you are returning the item on a piece of paper and include it in your parcel.
It speeds things up if you can write your RMA number clearly on the outside of your parcel.
If an item is faulty within warranty period
If anything you have bought (except our CCL systems) develops a fault within the warranty period, then the first thing to do is contact our technical support team with details of the problem. They may be able to solve the problem straightaway, and if not will advise you further.
If you then return the item and it is diagnosed faulty by our technicians, we will do our best to provide a replacement or repair within 3-5 working days as long as the item is in stock at our warehouse.
If it isn't in stock, we will replace it as soon as we can. If we test it and there is no fault, then we will return the item to you, and you will have to pay the return postage.
If the goods are faulty within 30 days we will offer the option of a full refund on the condition that the item is returned in the original condition that you received it. However, certain high value goods can only be refunded if it is returned within 7 days. If the item was purchased by credit card, the cardholder MUST bring the card in to process the refund.
Please note that the 30 day period above is reduced to 14 days for business customers and the 7 working day return under the Distance Selling Regulations does not apply.