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Terms and Conditions of Sale


These General Terms and Conditions of Sale determine the rights and obligations of the parties within the scope of sales made on the on-line sale site

Volcom reserves the right at any time to adapt or to modify these General Terms and Conditions of Sale. In the event of modification, the General Terms and Conditions of Sale in force on the day the order is placed shall be applicable to each order. Any order of a Product offered on the site implies that the Purchaser has agreed to these General Terms and Conditions of Sale.

1- Identification of the seller and the customer

The parties agree as follows:

The seller Volcom or is identified as the company VOLCOM SAS, a company with a capital of EUR 4,703,600, the registered office of which is at 1 allée Belharra, BAIA Park 64600 Anglet, France, registered in the Bayonne TCR under number 488 298 621, of which the intracommunity VAT number is FR 32488298621 and represented by Mr Bruno GUJER.

The Customer or Purchaser on must be of age and a private individual customer whose purchases are not made for commercial purposes.

2- Identification of the customer on site

The customer who has already made a purchase on the site may select a password which, when placing subsequent orders, means he does not have to fill in the forms again prior to placing an order.

The customer who is already registered is recognised on the site as a customer of The password registered by the customer is strictly confidential and personal. Under no circumstances should it be disclosed or given to anyone else.

In the event that the customer loses or forgets his password, he can click on "password forgotten" on the site. Volcom will then send him a new temporary password to his contract e-mail address. He should change this password the next time he connects to the site.

So that the customer is easily identified by the simultaneous entry of the e-mail and password, the Customer expressly authorises to deposit on the customer's hard disk a file called a "cookie" the sole aim purpose of which is to facilitate the said identification.

3- Products

The articles presented on are available while stocks last. The descriptions and photos illustrating them are shown as accurately as possible; nevertheless, if errors or omissions occur, may not be held liable. The illustrating photographs supporting the text on the products are not contractual.

4- Validity of the offer

Any order placed on is considered to be an acceptance by the customer of the prices of the products and services proposed for sale as well as these General Terms and Conditions of Sale.

The sale prices are given inclusive of all taxes in pounds sterling, excluding the cost of delivering the order, if the case arises. The VAT in the country where the order is delivered is the one applicable to the amount of the order.

The prices of the products presented on may be modified. Volcom reserves the right to modify the prices without notice. The prices shown at the time of the purchase are those applicable to this purchase.

5- Order and check on the data

Any order validated on before 11:00 a.m. (local time UTC+1) from Monday to Friday, shall be prepared and shipped on the same day. Once this time limit has expired, it will be shipped on the following working day. This service period is not guaranteed on public holidays and during certain periods (heavy workload, inventories, etc.).

Volcom shall check orders placed on Following these checks, based on various criteria, our Customer Service may contact you to ask for additional supporting information. An inquiry will be undertaken on any presumed fraud and, if necessary, legal proceedings will be taken. By submitting your order, you accept these terms and conditions.

Volcom reserves the right to refuse an order for any reason whatsoever. Volcom also reserves the right to cancel any purchase (order already accepted) without being held liable for damages or costs incurred, for the following reasons:

- the product is no longer available
- your order has been identified by our security systems as unusual or likely to be fraudulent
- we have reasons to believe that you are a minor
- we have reasons to believe that you are a retailer
- we were not able to deliver to the address you provided

6- Payment


We offer several online payment options:
– Credit card (MasterCard, Visa, American Express)
– PayPal


All bank transactions are secured. All information provided to process the payment is encrypted by means of the SSL protocol. This data can neither be detected, nor intercepted, nor used by third parties. Nor can it be retained by our IT systems, in accordance with current legislation.


Prices are available in sterling pounds (£) only for the United Kingdom.


Product prices include all taxes. Details of VAT will be specified on your invoice, available in your online customer account. Please note that the VAT applied is that of the country of delivery.

7- Delivery

7.1/ Country of delivery

Any order validated on before 11:00 a.m. (local time UTC+1) from Monday to Friday, shall be prepared and shipped on the same day. Once this time limit has expired, it will be shipped on the following working day. This service period is not guaranteed on public holidays and during certain periods (heavy workload, inventories, etc.).

To this preparation time should be added the delivery times set out in the section Prices and delivery times. delivers to the the United Kingdom (excluding the Channel Islands)

Independently from on the service the customer selects (standard or express), Volcom will use the following carrier: UPS.

7.2/ Delivery problems

By means of the contact form under the heading 'Questions' on the site, the customer must notify the carrier and Volcom of all reservations about the product accepted (e.g. parcel damaged, already open, etc.) within three days following receipt thereof.

The customer may then take advantage of the repayment terms provided for this purpose.

7.3/ Prices and delivery times
TerritoryServiceCarrierDelivery DatePrices
If Order <£30If Order >£30
United Kingdom Standard UPS 3-5 working days £3.90 Free of charge
Express UPS Express 1-2 working days £6.00 £6.00

These delivery times are understood as excluding preparation times. Any order validated before 11:00 a.m. (local time UT+1) from Monday to Friday, shall be prepared and shipped on the same day. Once this time limit has expired, it will be shipped on the following working day. This service period is not guaranteed on public holidays and during certain periods (heavy workload, inventories, etc.).

8- Returns

Regardless of where the articles are delivered, undertakes to reimburse the customers for articles he wishes to return, under the terms and conditions set forth below.

During the 365 days following receipt, under certain conditions will reimburse an article which the customer does not find entirely satisfactory and in the currency used for payment.

The period within which the customer may request the reimbursement or take advantage of his right of withdrawal is 365 days as from the date of receipt of the article or articles.

The return costs are at Volcom's expense in the case where the customer follows the return procedure set forth below:

The customer contacts the Customer Service by e-mail ( or by telephone at 1 204 203 801 (no additional charge) to state his wish to return one or more articles. (Order number and item references will be required)

The Customer Service will then send the customer an e-mail confirming the return, stating:
- The return reference (@RMA+ 5 figures) which the customer should indicate legibly on the return parcel, otherwise the return would not be processed.
- A prepaid transport label (PDF file) that the customer should print and affix to the return parcel.
- The information required for the return of the parcel (deposit or collection). You have then one month to drop off the package or organize a return with UPS, after what the label will no longer be valid.

The return reference (@RMA + 5 figures) should be legibly indicated on return parcel; otherwise the return would not be processed.

Volcom will refuse to accept any damaged, spoiled, dirty, incomplete object for which the customer made no comments or reservations on delivery, under the terms and conditions stipulated in Clause 7.2.

Once our logistics department has accepted and processed the return, the reimbursement will be made via the initial means of payment (Credit Card or PayPal).

9- Exchanges

An exchange is not offered on, once your article is returned, we will invite you to place another order on line.

10- Intellectual property

All the elements on the site, whether they are visual or sound, including the underlying technology, are protected by copyright, trademark or patent rights and the right to an image. They are the exclusive property of Any hypertext link redirecting to the site and in particular using the framing, deep-linking, in-line linking techniques or any other deep link technique is in any case formally forbidden. In all cases, any link, even if tacitly authorised, should be removed on a simple request by In general, any total or partial reproduction of the site is strictly forbidden.

To be able to use the elements or information contained on the site, you must obtain the consent of Volcom beforehand.

11- Customer Service

The Volcom Customer Service Volcom may be accessed:
- by e-mail:
- by telephone: 1 204 203 801 (no additional charge)
- by Chat and form from the 'Questions' tab on the right part of the website.

Our teams are available from Monday to Friday, from 9am to 1pm and 2pm to 6pm (5pm on Fridays). These opening hours are GMT+1 and do not include French public holidays (January 1st, Easter Monday, May 1st, May 8th, Ascension Thursday, Whit Monday, July 14th, August 15th, November 1st, November 11th, December 25th).
You may also find an answer to your questions in our FAQ section.


All our products are covered by the legal guarantee system, as long as the use thereof is normal and that the instructions for maintenance are followed.

Article L211-4 of the French Consumer Code

The seller is bound to deliver an object conforming to the contract and responding to any lack of conformity existing on delivery. It responds also to any lack of conformity in the packaging, instructions for assembly or installation when it is responsible therefor in accordance with the contract or has been carried out under its responsibility.

Article L211-5 of the French Consumer Code

To conform to the contract, the article must:

1° Be suitable for the use normally expected of a similar article and, in the event:
- correspond to the description given by the seller and have the qualities that it has presented to the purchaser in the form of a sample or a model;
- present the qualities that a purchaser may legitimately expect having regard to the public statements made by the seller, the producer or his representative, particularly in its advertising or labelling;

2° Or present the characteristics determined by mutual agreement of the parties or be suitable for any special use sought by the purchaser, brought to the seller's attention and that the latter accepted.

Article L211-12 of the French Consumer Code. The action resulting from the lack of conformity is limited to two years as from delivery of the article.

Article 1641 of the French Civil Code. The seller is bound by the guarantee for latent defects in the article sold which make it unsuitable for its intended use, that the purchaser would not have bought, or would only have paid a lesser price, if he had been aware of them.

Article 1648 sub-paragraph 1 of the French Civil Code

The purchase must take the action due to latent defects within a two year period as from the discovery of the defect.

13-Data protection

13.1/ Nominative information

Information of a personal nature is processed by Volcom for the purposes of management, customer relations and canvassing. To enable you to receive offers from our partners, you may be asked to provide them with this information. Pursuant to the French Data Protection Act of 6 January 1978, updated by the Act of 6 August 2004, the Customer has a right of access, rectification and opposition to the data concerning him. On this basis, the site is registered with the CNIL (French data protection agency) under number: 1680906.

13.2/ Cookies

The Site resorts to the use of cookies. A cookie is a computer file, stored on the hard disk of the Customer's micro-computer. Its aim is to report the Customer's previous visit to the Site. The cookies are only used by Volcom with the aim of customising the service it proposes to the Customer. The Customer retains the right to refuse cookies by configuring his Internet browser. He then loses the right to customise the service provided by Volcom via the Site.

13.3/ Web tags

Certain Web pages on the Site may contain Web tags which enable the number of visitors to the site to be counted and/or to provide Volcom with a certain number of indicators.

These Web tags may be used with some of our partners, particularly to measure and improve the Site's effectiveness.

In any case, the information obtained through these tags is strictly anonymous and simply enables statistics to be collected on how frequently certain pages on the Site are visited, so that our Customers on our Site are better served.

14- Miscellaneous stipulations

14.1/ Force majeure

Volcom shall not be held liable for the total or partial failure to fulfil its obligations under this contract, if the non-fulfilment is brought about by an event constituting force majeure, particularly in the case of disruption of or a total or partial strike by the postal services and means of transport and/or communication, flooding or fire. The Parties agree to consult each other within the shortest possible time to determine ways of processing the order during the force majeure event. After an interruption of (one) 1 month due to a force majeure event, the Parties shall be released from their mutual obligations.

14.2/ Entire agreement

These General Terms and Conditions of Sale and the recapitulation of the order sent to the customer make up a contractual whole summarising all the agreements made by the parties.

14.3/ Retention and archiving of the transactions

Invoices are archived on a reliable and long-lasting medium so that it is a true and long-lasting copy thereof.

14.4/ Applicable law - Courts with jurisdiction

These General Terms and Conditions of Sale and the contractual relations between Volcom and the customer are subject to French law. In the case of a dispute, exclusive jurisdiction is assigned to the relevant French courts. Nevertheless, Volcom undertakes to seek an amicable solution before taking any court action.