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  General Warranty Policies & Return Procedure
We want our customers to get the products they have purchased wherever possible exactly as described, on time, the first time.

Our track record and near perfect feedback score suggests that almost all customers believe we do succeed in this aim.

We take the utmost care over packaging, listing and stock control to ensure you the customer aren't disappointed.

In order to meet our targets and succeed in our business it is in our best interests to keep the level of warranty returns low, so the best result for us is to get it right first time and if there is a subsequent problem to resolve it fairly, promptly and effectively.

All consumer oem (Original Equipment Manufacturer) products ship with 30 day Return To Base (RTB) warranty directly with ourselves. Warranty beyond this period is at sole discretion of manufacturer.

All retail products ship with 1 year RTB warranty directly with ourselves. Retail products are clearly defined as such in each listing. Enterprise oem products have 90 day warranty or as expressly defined in each listing.

All warranty claims are subject to RMA (Return Material Authorisation) number requested in advance. This number must be clearly printed on outside of returned parcel. Returns received without valid RMA clearly printed are returned to sender.

IF YOU HAVE MISTAKENLY PURCHASED THE WRONG PRODUCT then please note we will accept returns subject to 20% restocking charge for b2b transactions and bespoke orders. Return postage payable by the customer. Original p&p is not refundable unless item is deemed to be faulty and/or notification of desire to cancel is received within 7 days of receipt. We always try to be reasonable and assist our customers when this may from time to time happen.


VAT is inclusive in all advertised pricing @20%

EVERY LISTING WILL EXPRESSLY STATE WHETHER AN ITEM INCLUDES WARRANTY AND WHAT TERM THAT WARRANTY IS VALID FOR; if not stated expressly then the CUSTOMER should assume that any Warranty is only limited to being as described in our listing including status and condition of the item.

RMAs (Return Material Authorisation) are for FAULTY PRODUCTS or
Not As Described Problems; the validity of the warranty is limited to the period expressly stated in the Listing/Description of the Product.

Customer Purchased in Error, Mistaken/Wrong Product Purchased/Product Customer Does not Want: please note that we realise from time to time we all make mistakes and purchase in error the wrong product or a product that we quickly realise is not what we want. We try to be helpful and clear in how we can assist in these instances. Notification via a durable medium of a wish to cancel or return an item must be received within 7 days of receipt/ordering. At worst we will accept returns for these items subject to a 20% restocking charge for Business-to-Business transactions & bespoke orders. This does not affect your statutory Rights. For further information you may like to visit

Customers MUST check and test their products within 30 days upon receipt; It is the buyers responsibility to ensure each item is checked within the stated warranty period.

No Returns Can be Sent without Prior Agreement and Authorisation: this enables us to ensure each returned product is individually recorded tracked and traced to speed-up resolution.

Problems Advised by Email, Post or Telephone: Customers may report to our service team a given problem by telephone, but we do require a written confirmation so that we have the details in your own words and can make sure all our team understand the nature of the problem and can help resolve your queries swiftly.

RMA Request: Please fill in all details requested on RMA form. Without this form we cannot generate RMA number. Once RMA number has been generated it is valid for 14 days from date of issue.

Return Delivery Costs at Customers Expense: if we subsequently can verify that a faulty product has been supplied and warranty terms and conditions and procedure have been complied with by the customer we will reimburse or alternatively we may arrange collection from the customer at our own expense at our sole discretion.

Returns Must be Suitably Packaged/Sent by Our Collection Service for Larger Parcels or minimum of UK 1st class recorded and insured to full value for return: customers must use a trackable means of return shipment and use original packaging or better. NO JIFFY BAGS, BUBBLE CHIPS OR SUPERMARKET WRAPPINGS. THIS WILL VOID ALL WARRANTY. ESD (Electrostatic Discharge leading to Latent damage) & Shock Handling precautions must be exercised during its service life be it in use or in transit.

Resolution Proposed: once received, inspected tested and concluded as to whether the request for replacement is valid we will send an email  explaining status of RMA.

Despatch of Replacement/or Completion of Refund: where the return is valid and agreed then either a replacement will be offered or if a reasonably comparable replacement is not available then a refund will be offered.

Alternatives Proposed for Replacement: Replacements which are comparable alternatives will be advised in advance of despatch to the customer and agreed where reasonably possible in advance.

Despatch of Replacement Notifications: when a replacement has been despatched there will be an email notification to the customer, despatch will be normally by RM 1st class recorded or DHL24.

Refund Notifications: these will normally be processed by the same form of payment (Paypal/Cheque etc) by which you originally paid. A Copy of the transaction Receipt or Printout/summary of form and method of refund will be emailed to the customer advising that the refund has been completed.


RMA Request (All Fields Required)

Please provide the following product information:

Product Type
Serial Number
Does HDD spin up?
Is HDD seen in BIOS?
Is Boot Sequence set?
Is SATA Controller Enabled?
Has HDD been partitioned?
Has HDD ever worked in system?
Other comments

Please provide the following contact information:

Your Name
eBay user ID

Please provide the following invoicing information:

Invoice No.
Date of Purchase
Auction No.

Street Address
Address (cont.)
Post Code

Copyright © 2008 [Upgrade IT Ltd]. All rights reserved.
Revised: 14/10/08


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