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Returns

HOW LONG HAVE I GOT TO RETURN AN ITEM?

You can change your mind up to 30 days after purchasing from us.

COLLECTION SERVICES

We also offer a collection service from our distribution warehouse in Barking, Essex. If you’d like to pick up your item from us then please place your order and give us notice via email that you wish to collect your item. We require 2 hours notice for a pickup, and can only be made between 10am-4pm Monday to Friday (excluding Bank Holidays).

Please bring a copy of your invoice with you as well as a form of ID.

WHAT DO I DO IF I WANT TO RETURN MY ITEM?

If you have simply changed your mind then please send us an email via the contact us page on our website and we’ll give you our returns address for you to organise the return delivery. We recommend using a tracked delivery service, and My Hermes will be your best value means of doing so.

Please note that returns postage will be at the customers own cost. In the event of a product with a manufacturing fault, we will arrange pick up for you.