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Toys "R" Us Limited ("the Company") – in Administration

Transactions have been suspended on this website until further notice.

What is the exchanges policy?

We are happy to exchange goods that are unopened, in a resalable condition and have a valid proof of purchase. Exchanges can only be made whilst the stores remain open and therefore if you have an item that you wish to exchange, we would encourage you to do so as soon as possible before Sunday 11 March 2018.

What is the refunds policy?

The company can no longer accept returns for refunds. This does not affect Customers’ Statutory Rights with regards to faulty merchandise.

Gift Cards

We are continuing to accept and redeem Gift Cards for purchases made, but please note that we will not be issuing Gift Cards.

No refunds can be given for the balance of the gift cards

Gift Cards must be used by Sun 11th March 2018

Take Time To Pay Agreements

If you have recently settled your Time to Pay agreement and collected your goods, then you are no longer a creditor of the company and no further action is needed.

If you have recently settled your Time to Pay agreement and but not collected your goods, then you should collect your goods from store as soon as possible.

If you have not settled your Time to Pay agreement and not collected your goods then you will need to attend your local store by Sunday 11 March 2018 and either:

  • Pay the balance for the merchandise they have included in their Take Time to Pay Agreement. The price of the merchandise will be the price in store on the day the customer settles the Take Time to Pay Agreement less the deposit that they have already paid; or

  • Purchase alternative goods that exceed the value of their deposit.

  • No cash refunds will be issued in respect of deposits paid prior to the company entering Administration

Gold Card and R Baby Club

Loyalty cards and loyalty points will no longer be issued

Customer / creditor enquiries

A frequently asked questions section is avaliable in our help portal.

If you have any further enquiries, then please contact the dedicated Support Centre.

Arron Kendall and Simon Thomas of Moorfields Advisory Limited, 88 Wood Street, London, EC2V 7QF were appointed Joint Administrators on 28 February 2018. The Administrators now manage the affairs, business and property of the Company. The Administrators act as agents only and without personal liability.

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