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Asked Questions and Answers |
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Q.
What is your return policy?
Q. Can I pay with my credit card over the phone?
Q. Can I order an item now please?
Q. Can I have a combined invoice please with discounted
postage?
Q. I live locally - can I collect this item (and pay cash
for it)?
Q. I have received a faulty item - what is the returns
procedure?
Q. Who do I make the payment out to and where do I send
it?
Q. I live in Northern Ireland, how much is the postage?
Q. What is your policy on leaving feedback?
Q. When can I expect my order to arrive?
Q. Do you ship internationally?
Q. 7 Day Money Back Guarantee?
Q. Are Your items new?
Q. Will I recieve the same item that is seen in the photographs?
Q. How do I contact you?
Q. Who do I make the payment out to and where do I send
it?
Q. I live on an island off the mainland, how much will
the postage be to here?
Q.
If I live in Southern Ireland or the Channel Islands
will there be an additional postage charge?
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Q.
What is your return policy?
A. All returns must be in their original packaging, if applicable. We cannot
accept responsibility for returned items lost in the post so you are advised
take out postal insurance.
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Q.
Can I pay with my credit card over the phone?
A. Sorry, but we don't accept payments over the phone. You can pay via Paypal,
NOCHEX, cheque or postal order. Back
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Q.
Can I order an item now please?
A. Yes, any of our items for sale on eBay can be purchased straight away,
details of payment methods are stated in our listings. Sorry, we do not
take orders or payments over the phone.
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Q. Can I have a Combined Invoice please
with discounted postage?
A. We do combined postal costs if the value of the item is greater than
£10 (EXCLUDING POSTAL COSTS), so if you win more than one item then
email us for a combined invoice.
Combined postage is calculated as follows: Add up the price of all the
items, then add the p&p the item with the greatest p&p. All other
p&p are added at 50% of orginial p&p (Subject to weight and destination
restrictions).
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Q.
I live locally - can I collect this item (and pay cash for it)?
A. The listing will specify local collection if it is possible. This is
available only with specific items when they are dispatched from specific
locations within the UK and when prior arrangements have been made.
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Q. I have received a faulty item - what
is the returns procedure?
A. Please send us an email telling us what the problem is and we will
email you back with our returns procedure.
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Q. Who do I make the payment out to and
where do I send it?
A. If you are the winning bidder you will receive an email with the payment
instructions and details for contacting us for any additional inquiries.
If for some reason you do not receive an email, please
click here to send us an
email and give us the details of your purchase and any problems you may
be experiencing.
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Q. I Live in Northern Ireland, how much
will the postage be to here??
A. If the item is sent via Parcelforce, the listing will state the ADDITIONAL
DELIVERY INFORMATION at the bottom of the listing.
The courier charges extra £7.00 to deliver to Northern
Ireland.
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Q. What Is Your Policy On Leaving Feedback?
A. Because we are a large business we use an automated feedback system.
This means that if you have a complaint and you decide to leave negative
feedback please contact us beforehand to try and resolve the issue first.
We would always rather have a satisfied customer than a misunderstanding,
which is the case in most negative feedback claims.
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Q. When can I expect my order
to arrive?
A. Once full & cleared payment has been received we aim to dispatch
all items within 1-2 working days. How long it takes to arrive depends
on the carrier:
- Sellers
Standard Rate: 3-5 working days
- Royal
Mail 1st Class Standard 2-3 Business Days
- Other
24 Hour Courier (DHL): 1-2 working days
- Other
48 Hour Courier (DHL): 2-3 working days
- Parcelforce
24: 1-2 working days
- Parcelforce
48: 2-3 working days
Check at
local holding office as postmen often don’t leave a card.
If you do
not received the item within 7 days please contact us
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Q. Do you ship internationally?
A. If the item can be shipped internationally then it will state this
in the listing.
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Q. 14 Day Money Back Guarantee?
A. If for any reason you are not satisfied with your goods, we will refund
the price of the goods provided that they are returned unused and in there
original condition, together with the original packaging (if applicable),
within 14 days of the date of the invoice, a copy of which must be returned
with the goods inline with our returns policy.
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Q. Are Your items new?
A. All Our Items Are Brand New Unless Otherwise Stated.
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Q.
Will I recieve the same item that is seen in the photographs?
A.
Product images are for illustrative purposes only and may differ from
the actual product. We strive to faithfully reproduce images of the items
we sell, however, manufacturers constantly update and improve the design
and specification of products and it is not always possible to update
product images as quickly as the lines change. The item you receive will
be of equal quality and value to that shown in the listing.
In the case
of listings where we have indicated that the colour of the item may differ
from the colour represented in the listing pictures, please be assured
that quality will not be compromised and that the item will be identical
to the product displayed in every detail apart from the colour.
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Q. How do I contact you?
A. Email us through ask a seller a question or our telephone number is
on the invoice of your receive or winning bidder email.
Our business hours are Monday to Friday 10am – 4pm
If phoning please state that it is an eBay item and put the item number
in your correspondence.
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Q.
Who do I make the payment out to and where do I send it?
A.If you are the winning bidder you will receive an email with the payment
instructions and details for contacting us for any additional inquiries.
If for some reason you do not receive an email, please contact ebay@tooltime.co.uk
and give us the details of your purchase and any problems you may be experiencing.
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Q. I live
on an island off the mainland, how much will the postage be to here?
A.If item is sent STANDARD RATE then it is sent by ROYAL MAIL PACKET POST
there is no additional cost by this method.
If the item is sent via Parcelforce, the listing will state the ADDITIONAL
DELIVERY and will cost an extra £7.00 per parcel limited to size
and weight as stated by the carrier.
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Q.
If I live in Southern Ireland or the Channel Islands will there be an
additional postage charge?
A. There is an additional charge of £15 on some items to Southern
Ireland and the Channel Islands due to extra courier charges. Generally
these will be heavier items that cannot be sent by regular postal services
and these items will have additional courier information added at the
foot of the listing.
Additional charges are determined by location and weight and can be
SUBSTANTIAL for delivery to any of the areas listed if in doubt then
PLEASE GET A QUOTE before purchasing an item (email us with your postcode,
item number and product name).
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Copyright
© 1999 [TOOLTIME-UK-LTD] . All rights reserved.
Revised: May 28th, 2008 . |
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