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You are important to us. To ensure you are completely satisfied with your purchase from The Christmas Cart UK we offer a 100% Satisfaction Guarantee.

We will replace items if:
1. They arrive broken, damaged or not working*, or we have made a mistake with calligraphy.**
2. The items are not as shown on ebay or we have shipped the wrong items.
3. They do not arrive within 2 weeks of the items leaving our warehouse due to an issue with our delivery service providers.

*We pack all our baubles and decorations with care and love but sometimes that is not enough. If any part of your order arrives broken or damaged please take a photo and send us a message with your order number and we will resend new items at no charge.
**Goods that are ordered incorrectly will not be refunded. It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.

We offer a 30 day refund policy if the product you have received is not as shown on ebay. Items must be returned within 30 days in their original packaging, unused and undamaged. Prior authorisation must be obtained before returning any goods. We will arrange postage back to us and resend the correct item or issue a refund.

If you change your mind prior to the product order being completed and despatched, or prior to any personalisation having been completed, please contact us, and if possible we will cancel your order. Cancellations will only be accepted in writing.

We use Royal Mail Parcel Post for delivery of all orders being posted within the United Kingdom and International Air Mail with Royal Mail for orders being sent to Europe.
Should our delivery not reach you within two weeks of it leaving our studio we will investigate with our partners to try and resolve the issue. If we can’t locate the package we will resend your order.