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FAQ
PAYMENT INFO:

What types of payment methods do you accept?
The Christmas Cart eBay store accepts PayPal and Visa, Mastercard as payment methods only.

DELIVERY INFO:
Refer to our Shipping Page for full details
What is Flat Rate Delivery?
We charge a fixed flat rate amount to ship your order any where in the United Kingdom - no matter how much you order. So take advantage and buy all your gifts and decorations at once. (Excludes corporate orders)

I have bought several items from you and have been multiple times for shipping?
When ordering your products make sure you ‘Add to Basket’ NOT ‘Buy it Now’. Our flat rate shipping rate will be applied to your basket.

Where are your items shipped from?
Our warehouse and studio are located in Chelmsford, Essex in the United Kingdom.

Do you offer store pick-up?
Currently we do not offer pick-up option on ebay purchases.

How long does it take to deliver?
As the majority of our gifts and keepsakes require personalisation we require time to allow our talented artists to hand write in glitter calligraphy. We endeavour for all orders to leave our warehouse within 5 days. During our busiest time of year, in November and December, we may need to extend the timeframe for personalised items leaving our warehouse. We appreciate your patience during this time and will notify you as soon as your order has been shipped.

For United Kingdom orders, our delivery is subject to Royal Mail delivery schedules. The Christmas Cart Shipping Notification is your confirmation that your parcel has been dispatched from The Christmas Cart UK studio. It also contains your Tracking Number.

What method of delivery do you use?
We use Royal Mail Parcel Post.

Do you deliver overseas?
We can send goods in any European country that is within Royal Mail’s International network.

Can I specify exactly when and where I want my package dropped off?
Unfortunately, we cannot instruct them to deliver your items anywhere else on your property or tell them what time to make your delivery. You are welcome to have your order delivered to your workplace if you would prefer.

GENERAL INFO:
How far in advance should I place my order for Christmas?
Due to the high volume of orders we receive over the Christmas period we advise that you place your order as far in advance as possible. Feel free to contact us if you would more information.

How do I place an order for more than 10 personalised baubles or stockings?
For easy ordering of large quantities send us anebaymessage and we will send you a spreadsheet to complete for the personalisation details.

What happens if I give the incorrect details for personalised items?
It is your responsibility to ensure all text and order details are correct. Please check spelling carefully as we write exactly what you have provided. We do not take responsibility for your omissions or errors. Spelling and punctuation checks are your responsibility. If however you do notice an error, please contact us immediately, if the order has yet to be processed we will make any necessary changes.

What glitter colour can I have?
We have a range of glitter colours including silver, gold, red, purple, green, blue, baby pink, baby blue and hot pink, black and chocolate. Glitter colour will be at artist's discretion unless otherwise stipulated in your message.

What can I write on my bauble?
On a 6cm and 8cm bauble you can write a name up to 10 characters.
On a 10cm bauble you can write a message up to 20 characters.
As standard we write the year on the back.

What embellishments can I have on my bauble?
As standard we add stars and dots around the name.

How do you measure your baubles?
The bauble size indicates the diameter of the bauble.

How can I contact you?
Please send us a ebaymessage.

Can I bid for products?
Currently we only offer fixed pricing.