Frequently Asked Questions
Pre Order Questions
Q: What does "New" mean?
A: When an item is listed as "New" it means there is an intact
manufacturer’s seal, or the item is brand new and resealed.
Q: What does "New Other" mean?
A: When an item is listed as "New other" it is either ex-demo
or ex-display. These products may possess very minor sign of cosmetic wear
or handling, including light scratches or scuffs, which do not affect the
performance of the product. Read the listing description or click
here more information.
Q: How long will my order take to arrive?
A: If you are on UK Mainland and you select Express Delivery its
normally next day delivery if your orders are placed before 12.00pm - but this
is not guaranteed. Standard delivery is 1-3 days. We will upload tracking
details to eBay as soon as they are available. If in doubt email us.
Q: Where can I get tracking information from?
A: Tracking information will be provided when an item is paid for
and dispatched and is automated. Please wait 24 hours before requesting again
if the automated system fails (such as an out of date email address on eBay).
If you do not receive an item, please contact us and we will work to resolve
Q: Will the parcel be tracked and insured and which couriers do you use?
A: Yes all parcels are tracked and insured and we use all the main
couriers - DPD, TNT, UPS and Royal Mail.
Q: Can you send my item "Special delivery" or
A: Yes, please contact us for more information.
Q: I live in Channel Islands, Highlands or Northern Ireland - how much is
shipping and how long will it take?
A: Please email us for shipping costs before ordering - orders will
normally take 1-3 days.
Q: Can you offer any discount on the price listed on eBay?
A: Sorry - the margins are too tight to offer any discount - the best
price is the price listed on eBay. If you want to buy in bulk then please
email us for a quote.
Q: I need my order delivering to a different address - is this possible?
A: We can only deliver to the address you complete in the checkout.
Please fill in your new address in the checkout when ordering.
Q: Can I collect my purchase in person?
A: Yes, please contact us for more information.
Q: What payment options do you provide?
A: We accept PayPal, Bank Transfer, or cash (on
collection only). We cannot accept payment over the phone or cheques. Please
contact us for more details.
Q: Can you upgrade the RAM, processor or any other features on the item?
A: Yes, please contact us with your request.
Q: Do you ship outside the UK?
A: YES, But at the moment we only offer shipping to Europe. Please email
us for more information and shipping cost.
Once your order has been placed
Q: Where can I find my VAT invoice?
A: We will provide a VAT invoice with every order.
Q: I have not received any tracking details?
A: All order confirmation and tracking numbers are sent to your PayPal
email address - usually by 9am the morning after the order was placed - if you
have not received these emails please check your spam.
Q: My order has not arrived - what should I do?
A: You should have received a tracking number - please check
with the couriers website and call them for more details - if you are still
having problems please email us straight away.
Q: My order has arrived but it is faulty - what should I do?
A: Please email us with the details r
immediately - click here for all our
Q: I've a problem with my purchase - what should I do?
A: Please contact us immediately if there is a problem with your
purchase. We're here to help! Email us at: email@example.com You can expect a response within 24 hours (Mon-Fri
Q: My order has arrived but I have changed my mind and wish to return it.
A: Only unused items can be returned within 14 days (by reasonable
reason) - please click here for full details of
our returns procedure.
Q: Can I change my shipping address once I have paid?
A: Unfortunately, due to the requirement that we only ship to the PayPal
"Confirmed" address. This is the address that will be showing on your
PayPal invoice. Please ensure this is correct as once paid for, we are unable
to change it.
Q: Can I cancel the item once I have paid for this in PayPal?
A: Once the item is marked as "dispatched" your item will be
with our courier, and usually this means we are not able to cancel the
purchase. In some circumstances we can cancel the order and re-consign the
delivery, however, please note that any shipping cost may not be able to be
refunded. Please contact us immediately if you wish to cancel.
Q: How do I contact the Seller?
A: Email us at: firstname.lastname@example.org
You can expect a response within 24 hours (Mon-Fri 9AM-6PM)
Alternatively, please refer to the "Contact Us" information section
of our shop or product listings, or use the web address: click here