This delivery policy gives details of the delivery methods, delivery periods and delivery charges that apply to any orders for our products made through our website or by email or telephone.
This policy is not intended to and does not create legally enforceable rights and obligations. It merely indicates our usual practice in relation to the delivery of products.
(2) Free delivery
We offer free next working day delivery to all UK mainland and Northern Ireland addresses on all orders.
(3) Delivery methods
We will deliver to the following countries and territories:
UK Mainland and Northern Ireland
If the address for delivery of your order is a UK mainland or Northern Ireland address, then you will be able to select from the following delivery methods:
- next working day delivery
(4) Delivery periods
This table indicates the typical delivery periods for the different delivery methods.
Typical delivery period
next working day
If you place your order before noon on a working day, we will dispatch same working day.
These periods are indicative only, and whilst we will use commercially reasonable effort to ensure that you receive your delivery in good time, we do not guarantee delivery before the end of the specified period.
(5) Delivery charges
We offer free standard delivery to all UK mainland addresses on all orders.
(7) Receipt and signature
All deliveries must be received in person at the delivery address, and a signature must be provided.
Our delivery service providers may notify you by telephone/email in advance of attempting to make a delivery.
(8) Additional deliveries and collection
If an initial delivery attempt is unsuccessful, our delivery service providers may make one further attempt to deliver your products.
If the second delivery attempt is unsuccessful, our delivery service providers will leave a card at your address, with instructions on how you may collect your product. Such instructions will include a time limit for collection.
(9) Delivery problems
If you experience any problems with a delivery, please contact us by telephone on 01604 968700 or through eBay message.
If our delivery service provider is unable to deliver your products, and such failure is your fault, and you do not collect your products from our delivery service provider within the time specified on the card left at your address, then we may agree to arrange for re-delivery of the products, providing that we reserve the right to charge you for the actual costs of re-delivery (even where the initial delivery was free-of-charge).
An indicative list of the situations where a failure to deliver will be your fault is set out below:
- you provided the wrong address for delivery
- there is a mistake in the address for delivery that was provided
- the address for delivery is not reasonably accessible
- the address for delivery cannot safely be accessed
- there is no person available at the address for delivery to accept delivery and provide a signature when it is required