1) LLLTools offers a 30 day money back guarantee for all goods that are unopened and unused. All parts and packing must be returned within 30 days of receipt at buyers own expense.
We recommend that all items are sent back via tracked delivery.
2) Items that have manufactures fault or damages upon receipt must be notified to us. We will send out a replacement if possible or offer a refund.
3) If a wrong item is received, the item must be notified to us and we will send out the correct item or refund. We will also refund the cost of postage. Please contact us via email prior to sending back the item for ref no.