Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Sodamix eBay Store, for a full refund. This does not apply to items that cannot be returned for hygiene reasons (i.e. Jewellery). Please read the Return or Exchange an item section below. Return or Exchange an Item If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition with the delivery note (invoice) or return form clearly stating the situation of return up to 30 days after day of delivery. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred. If you fain too take reasonable care of the goods before they are returned to us, and this result in damage or deterioration, we will charge you for the reduction in value.
*Please note: The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility except in cases where the order was cancelled under the UK Distance Selling Regulations or the entire order was faulty. The parcel can take up to 7 working days to be returned to us, unless sent via special delivery. This is based on the UK national postal service.
*Please complete the form on the Delivery Note and send both the Delivery Note and parcel to:
18 Soho Mills Industrial Estate,
Buckinghamshire, HP10 0PF,
*Note: when trying on items of clothing, please ensure that you are not wearing perfume or a deodorant which may leave a scent or marks on the item. We will be unable to accept the return of any item where there is evidence that these instructions have not been followed. The item must be returned in its original packaging with any enclosed documentation.