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Terms and Conditions

Returns and Refunds Policy

We hope you love your new purchase. However, we understand that sometimes you might want to return an item back:

  • Change of mind

    - Please note that returns due to change of mind (e.g. remorse purchases) are accepted back within 30 days of when you received the item. In addition, remorse purchases have to be returned to us in original condition.

    If you wish to return your item within 30 days of receipt because you changed your mind please contact us via eBay messages.Our customer service team will send you the returns address with all the necessary details you would need to include in order to return the item. Also, please note that you would be responsible for the return postage costs.

  • Item is not as described in the listing, arrives damaged, it is malfunctioning or is missing parts

    - In the unlikely event of your item being not described in the listing, arriving in damaged condition, malfunctioning or missing something that was detailed in the listing, please do not hesitate to contact us via eBay messages.

    - Please contact our customer service team within 60 days of your purchase to inform us about any problems related to your purchase with us. Our customer service team will provide you with detailed information on how to return your item for a refund.

    - Please note that you would be required to keep proof of postage when you are returning your items.

  • Refunds

    - As soon as we receive your item back at our premises, we will inspect it and allocate your details for a refund.

    - We aim to complete your refund within 48 hours or receiving your parcel back. During busy periods we may experience backlog in processing your refund, however we will always refund you within 6 working days of receiving the returned item, as per eBay managed returns regulations.

Order Acknowledgement and Acceptance

Please note that all listings of Retail Direct are invitations to treat and no binding contract will be formed until the order is dispatched which will serve as an acceptance forming a contract of sale. As a seller we reserve our right to transfer ownership of the goods as provided in section 17 of the Sale of Goods Act 1979, i.e. property passes when intended to pass. Any items which have been unintentionally listed at a wrong price will be ended until the technical problem is resolved and no ownership will be passed. All customers will be reimbursed the full amount in case they have paid.

Under Law of Mistake, where parties to a contract operated under a mistake whilst entering into a contract, the contract is voidable, or in certain circumstances as unilateral mistake in price void from the very beginning.In the case of Hartog v Colin and Shields (1939) the seller had made a mistake as to the price of goods and it was held that the buyer must have realised the mistake and as it concerned a term of the contract, the contract was held to be void.