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  • FAQs
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FAQs

How fast will my product arrive?

We aim to despatch all orders same day.

Standard shipping in the UK is via the Royal Mail 24 and 48 hour services; we also offer Special Delivery and FED EX overnight options for timed, next day deliveries.

Shipping within Europe usually takes three to five working days and we ship daily to Australia, Asia, North and South America and Canada.

Contact us for details on delivery lead times for specific countries.

We also offer courier services for larger and high value orders and when delivery is more urgently required.

I am a VAT registered business purchasing from the EU.

Let us know your EU VAT number and we can deduct the tax from your order prior to payment and issue you a VAT invoice .

We also offer free tracked delivery across the EU as part of our commitment to the EU Digital Single Market.

What support do you offer? How can I contact you?

We are always happy to try to provide you with any support you need, technical, pre or post sales, or answer any queries you may have with regard to our products, ordering or shipping.

You can contact us here on eBay or by phone +44 (0)116 2688745 or via email at esales@rockhall.co.uk and we will respond within 24 hours.

If I have a problem with my order, what do I do?

All of our products come with a 30-day money back guarantee and a 12-months return warranty. If you have any issue for any reason, then please do contact us as soon as possible. We will do our best to help and resolve it for you as quickly as possible.

Why should I buy refurbished parts from Rock Hall?

We have over 30 years’ experience in the supply of enterprise IT hardware, and pride ourselves on the quality of the products we offer. All our hardware is physically inspected for defects, checked for counterfeit authenticity, diagnostically tested to OEM standards prior to shipment and warranted for a minimum of 12 months with a return/exchange guarantee.

What is your address?

Rock Hall Ltd, Dock 216, Pioneer Park, 75 Exploration Drive, Leicester, LE4 5NU, United Kingdom.