HOW DO I RETURN A PRODUCT?
1. Contact us through eBay messages.
2. Repackage your products
Print off the return note that is emailed to you when you request the return and place it inside the package. Please note that returned products must be unused and have all packaging and tags intact.
If we find the products are returned with wear and tear, crash damage or any signs of use, we reserve the right to refuse the refund and you will have to pay an additional shipping charge to receive the goods back.
For special order items, we reserve the right to charge a 15% restocking fee which will be deducted from your refund.
3. Return via a secure/signed for service
Returns are made at your own cost unless the part you received is faulty or incorrect. We recommend using a tracked and signed for service as we cannot take responsibility for items not arriving back to us. We suggest that you keep any receipts as they will contain your tracking number.
WHAT IF MY ORDER IS INCORRECT OR FAULTY?
If your order is faulty or incorrect, please email to request a collection of your goods, which we will arrange with our courier to collect at a convenient time for you.
Returns are normally processed within 7 working days once the returned products have been received into our warehouse.
Upon inspection of the returned product, Reactive Parts will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Reactive Parts reserves the right not to refund the item and arrange to send the item back to you at your expense.
WHEN WILL I RECEIVE MY REFUND?
Please note that refunds can take up to 7 working days to be processed, if you have any questions about a refund, please contact our customer service by phone or email. If you have paid by PayPal and they have put the refund on hold, this is out of our control and will be released after they have completed their random checks.
CAN I SEND A PRODUCT BACK FOR AN EXCHANGE?
Yes we can offer an exchange for a different product. You just need to state this on the returns form and this will be processed once we receive this back into our warehouse. If any additional payment is required for the new parts then one of our customer services team will contact you.
If for any reason these instructions are not clear or you have a question that is not answered here please email us at where we will be happy to help you.