Your item will be dispatched, within 3 business days of receipt of your payment as promised. It will then be in the hands of the Courier, who say the item should be with you within 7 days if you live in the UK or 10 - 21 days if you live outside of the UK. If it has not reached you in this time please contact us and we will try to resolve the matter.
We employ a small team of dedicated 'packers', their aim is to ensure that every item they despatch arrives with its new owner in the same condition it leaves us. We spend a small fortune every week on professional packaging materials and prefer to 'overpack' something so that it arrives undamaged rather than your new purchase arriving damaged.
We have experience of sending fragile goods to every corner of the globe so rest assured that whatever you purchase we will do our utmost to ensure it will arrive in the condition it should. We are happy to ship to anywhere in the world but please understand shipping costs vary greatly from country to country. If buying from overseas please be aware that an item not weighing a great deal will be priced according to its ' volumetric weight ' so the size of the box it is packed in will determine the cost of the shipping. Often, when shipping overseas it is far more practical to purchase more than one item at a time as we are happy to package together wherever possible to make the shipping quote more bearable. As a general rule any international packages weighing more than 2KG will need to be sent via courier and therefore shipping charges are higher, as 2KG represents the maximum weight we are able to send via more economical postage methods.