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Terms and conditions

All transactions and purchases through Ebay are a legal contract between you and KT Supplies Ltd.

All payments must be received within 7 days of your order being placed.

Dispatch times

We guarantee to dispatch your goods from our warehouses with 24 hrs of your payment (excluding weekends and bank holidays)

However we Endeavour to dispatch the same day if checkout is before 11am, stock levels permitting.

All delivery times are estimated to arrive on a 24 hours service, subject to chosen courier meeting our contractual terms and conditions.

Please ensure you provide any special instructions for you delivery or any information regarding access restriction or remote areas.

We can provide tracking information via you email address provided, please contact us via our email address or through ebay questions.

Not able take delivery of goods

If you are not able to take delivery of goods, courier will leave a calling card which will advise how to collect your goods or arrange re-delivery.

If you fail to act on this the goods will be returned to us and you will be required to pay a further shipping cost plus an additional £10.00 before we can send your goods again.

Refused goods

If parcels are refused and returned to us any refunds will be issued less £10.00 carriage charge.

Missing parcels in your consignment

When you receive your delivery please ensure that you check the quantity of parcels in the total consignment, sign for the appropriate number received.

Please do not sign for missing parcels as this will invalidate any future claims. If you have missing parcels within your consignment please contact us on the day.

Goods sold on this site are supplied in good faith. If however you order the wrong item or are not completely satisfied with the items you receive or simply want to return your goods, you must arrange for them to be returned to us, and providing they are received by us in good condition, we will refund the cost of the goods in full less the carriage costs incurred by us. If any goods are faulty or damaged when you receive them, we will arrange for them to be replaced or refunded but you must notify us within 14 days of receiving delivery otherwise no claim will be entertained.

Delivery charges for damaged or faulty goods or errors made by us will be fully refunded and/or not charged. Your statutory rights remain unaffected.

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at