|10. Returns Procedure (this is an extract from our full T&Cs)|
10.1. If you exercise the right to cancel under clause 8.1 or a right to return the Product(s) in accordance with clause 9.4, in order to make the returns procedure as efficient as possible we advise you to follow the following procedure:
10.1.1. Please contact our office on 01206 793111 calls may be recorded for training purposes to obtain a returns authorisation number before sending the Product(s) back;
10.1.2. complete the return form provided with the original packing materials for the delivered Product(s);
10.1.3. secure the Product(s) and all of the original packing materials, including return form, packing slip, in a plainly wrapped cardboard box (the post office has these available if you do not);
10.1.4. clearly print your name and address on the outside of the package in the return area and mail the package to: Motorcycle Recycle, Unit 6, Fieldgate Buildings, Haven Road, Colchester, Essex CO2 8HT
10.1.5. For your protection, we advise you to insure the package for the full amount of the invoice plus postal or shipping charges. For the avoidance of doubt Motorcycle Recycle shall not be responsible for items lost or damaged whilst in transit.
Conditions of Return
10.2. Returns are simple, but are subject to certain rules: (a) you shall be liable for the cost incurred in returning Products to us and we shall not be obliged to accept any Product returned if such costs have not been paid in full ; (b) each item must be returned in the same condition as it was sent, unworn and undamaged. Damaged goods due to your negligence will not be accepted for refund;
10.3 Subject to the conditions in clause 10.1 Motorcycle Recycle will refund the full cost of the item. Refunds will be made in the same form as the original purchase.
10.4 All requests will be processed after we have inspected and verified the condition of the Products. Returns take approximately five business days to process upon receipt of the item.