RETURN & REFUND POLICY
Thanks for shopping at Monarch Print’s eBay store.
We want you to love your purchase so if you are not completely satisfied, let us know and we will work with you to make it right.
Monarch Print guarantees that your order will be printed exactly as you request it, otherwise we will refund your order or reprint your order free of charge.
If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it and we will require a receipt or proof of purchase. For printed products, a photograph of the item will need to be sent before any return can be agreed.
In the unlikely event that an item is returned to us in an unsuitable condition, you may not receive a refund.
The first thing you need to do is contact us letting us know that you would like to return your purchase and the reasons why. This will be reviewed by a member of the Monarch Print eBay team who will help make the experience as easy as possible.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your account, within 5-7 business days. Approval may result in a partial refund of only the product cost and not shipping costs in instances where a product is not faulty or incorrect.
If the refund is not approved, then we will let you know the reasons for our decision by email. If you are not happy with the decision, then let us know by replying to our email or giving us a call and we will be happy to discuss the decision and help find the best solution for you.
LATE OR MISSING REFUNDS
If your refund was approved and you have not received it within the stated time, the first thing to do is double-check your bank account.
If the refund is still not there, then contact your bank directly. There is often some processing time before a refund is officially posted. Your bank may be able to let you know if the refund is on the way and how long it will take.
If you’ve done all of this and you still have not received your refund yet, please contact us and we will be able to investigate further for you.
Any sale items that are returned can only be refunded for the amount paid when the order was placed. If the refund is requested after the sale has ended, we will refer to the cost shown on the order receipt instead of the currently listed price.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us and send your item to: Monarch Print Ltd, Unit 11, The Alpha Centre, Armstrong Way, Yate, Bristol, BS37 5NG, United Kingdom, addressed to eBay team.
To return your order, you should mail to: FAO: eBay Team, Monarch Print Ltd, Unit 11, The Alpha Centre, Armstrong Way, Yate, Bristol, BS37 5NG, United Kingdom.
You will be responsible for paying for your own shipping costs for returning your item.
Any shipping costs picked up by yourself are non-refundable.
If you have any questions regarding our Return & Refund Policy, then contact us and we will be happy to help. We are open between 9am and 4:30pm Monday to Friday. You can find our contact details in the Business Seller Information box at the bottom of our listings.