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Mohobu is committed to customer satisfaction. We aim to make all aspects of ordering as hassle free as possible, especially returns. If you receive any merchandise you are unhappy with for any reason, simply return it to us within 14 days from the date of dispatch, in the condition you received it in and we'll happily refund. Returns must be in as new condition with tags attached unless faulty. Faulty goods will be dealt with as per the manufacturer's warranty. Special return offers apply to individuals only. Due to health regulations, we are unable to exchange or refund on any underwear or ear ring purchases. We recommend sending returns via registered post as we do not accept responsibility for lost items. We will happily refund your item provided the item and its original packaging and original condition with the tags attached. Unfortunately, due to the fast turnaround of stock we are not able to arrange exchanges, only refunds. Refunds will be made up to 14 days from date you receive your item to the date of its arrival back at our warehouse.