We will take great care to ensure that you receive your goods in perfect condition. However, if your goods are damaged or faulty, please call us on 01455 637762 within 3 working days of receipt of your order. We will either replace the goods or arrange a refund as appropriate. We will also pay you the cost of the return postage. You will need to include a covering letter in the package stating the reason for return, and you might need to obtain a proof of posting certificate from your Post Office for us to be able to refund your postage costs.
Please mark return parcels for the attention of the Returns Department at the usual address (in the footer of the website).
For all goods returned, we recommend that you use a secure delivery method which requires a signature upon delivery such as Royal Mail First Class (Recorded Delivery) as you will be responsible for the goods until they are received by us.