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Returns

All items purchased from the eBay Love Fashion store can be returned by post to the address below:

Love Fashion, Sidhu Fashions Ltd, Bentley Lane, Walsall, West Midlands, WS2 8TL

Alternatively you can send via Collect+ for just £3.99 by visiting their website to purchase a returns label online.

Exchanges are not offered on the Yours Clothing eBay store. However you may request a change by emailing us at support@lovefashion.co.uk

How do I return an item?

UK customers - If your item(s) are unsuitable don't worry, we offer a 14 day returns policy.

Repack the item in its original packaging.

Add a note inside with the reasons for return. E.g. you could write the product name, and next to it, Unsuitable, small fit etc.

Return the package by using the Post Office counters and obtain a certificate of posting from the Post Office.

Keep your Certificate of Postage safe, as you will need this as your proof of return.

Items must be returned, unworn, in a saleable condition* in their original box in a secure outer packaging, such as a consignment bag or outer box, within 14 days of purchase.

Please initiate your return via the automated ebay returns process through your "My eBay" account.

We will contact you once we have received and processed your refund. Please note that delivery charges will not be refunded unless goods are faulty or the wrong item has been shipped. Refunds can only be made to the same Paypal ID that issued the original payment. If your item included free shipping then, the full amount will be refunded for any reason.

A refund will be issued within 3-5 working days of receipt of the returned item. We kindly ask you to wait at least 5 working days from date of sending before contacting us regarding the status of your refund.

All goods returned as faulty will be inspected for a manufacturing defect. If we deem the item to be faulty a full credit will be issued, including an additional refund through Paypal for return postage. This process can take up to five working days from receipt of return.

When returning goods, please use a signed-for or registered service from the Post Office for your own safety. We are unable to accept a proof of purchase receipt, as this is not proof of delivery.

We are not able to accept returns of pierced Jewellery or selected lingerie. All items should be unworn with original tags still attached.

Any Further Queries

If you have any further queries regarding our returns policy, please contact us at ebay@lovefashion.co.uk, or alternatively, just click on the 'Contact us' link at the top of the page.

Our office opening hours are Mon-Fri 9.00am-5pm.(Excluding weekends and Bank Holidays). We aim to respond to all queries within 24 hours (1 Working Day), however most queries will be responded to quicker than this.

Post: Love Fashion, Sidhu Fashions Ltd, Bentley Lane, Walsall, West Midlands, WS2 8TL.


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