Non-faulty Goods Returns procedure
Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within 14 days of receipt and in original, undamaged packaging. Your product must be complete, unused and in 'as new' condition (e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packaging and accessories. Goods are returned at your expense and the original delivery charge is non-refundable. No refund will be issued until the goods have been received and inspected by us. If your goods are special order there will be an additional 20% restocking charge. Special Order goods can be identified by checking the delivery time shown for the product. If your product is shown with a delivery time of over 2 weeks, then it is a Special Order. This does not affect your statutory rights.
Special Conditions For Hygiene Reasons:
Please note that for reasons of hygiene we cannot accept non-faulty returns of the items below if their packaging has been opened in any way at all. If such items have been opened and are returned to us we will be unable to refund your purchase and we may dispose of your goods. Please therefore use the return request form to request return and to ensure that your refund is processed as quickly as possible. This does not affect your statutory rights.
Items covered by the above Conditions
All bed linen, duvets, pillows, mattresses, mattress protectors, fitness supplements, toilet seats, footwear.
How to return your goods:
Complete our online form at the bottom of this page including: order number, product description, the reason for the return and whether you want a refund or a replacement.
We will then email or phone you back to advise you of the required method of return. We will either send you Leekes Authorised Return Docket or we will arrange for a vehicle to come to collect the product you wish to return. You will be charged for this service. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.
If we find that the product has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on the item
Return of Faulty Goods
We guarantee that all of our products are of merchantable quality in accordance with your statuary rights. If an item develops a fault within 28 days of purchase, on verification of the fault we will arrange for a refund, exchange or repair.
If your product develops a fault after 28 days, but within 6 months of your date of purchase, then we will arrange for it to be repaired or replaced. If we are unable to repair or replace your goods, then we will arrange a refund. All collections must be made on Monday to Friday, between 8 a.m. and 6 p.m. We are unable make weekend collections.