A brand new item in its original packaging.
These are the most common, but not exclusive, reasons.
- Overstocks which have been returned to warehouse.
- Failed delivery and then returned to warehouse.
- Customer changed their mind about a purchase and returned the product within the 30-day limit.
- A defect which was easily repaired.
- Packaging damage which renders the product non-shop shelf quality.
- May have some cosmetic damage/scratches, however this will not affect the functionality of the machine.
Please note; refurbished machines may have been pre used before being refurbished.
Should any of the above occur the product is no longer suitable for supply to shop shelves. This can be incredibly wasteful for a perfectly good product, so we sell them as graded at a discount to the customer. Graded Kenwood, De’Longhi, and Braun Household products purchased from us directly can be relied upon for quality and peace of mind.
Are the products guaranteed?
All graded products purchased directly from this store are supplied with a twelve-month manufacturer’s warranty* for your peace of mind.
What do I do if I am unhappy with my purchase?
You can return your purchase within 30 days for a full refund in the normal manner. You will need to pay for the return postage, and we recommend obtaining proof of postage as we cannot be held responsible for items lost in transit. Your local parcel delivery service will be able to advise on the safest method of return, and most offer tracking services.
What about after the 30-day return period? How am I protected?
Your product is guaranteed against manufacturer defects or failure for twelve months from the purchase date. In the unlikely event you experience a problem with your product we recommend you contact our friendly Customer Support team who will be delighted to assist you. Manufacturing faults within the first twelve months of ownership will be repaired free of charge.
Can I choose what type of grading my product has received?
Due to the amount of parcels our warehouse deal with each day it would not be possible to select individual machines with specific gradings. As such, once a machine has been refurbished or graded it is not marked with the reason.
All the machines come with a 1 year manufactures guarantee for peace of mind, and at a highly discounted rate from the RRP.
Can I purchase from you if I am outside Mainland UK?
We are currently only able to supply goods to the mainland UK and Northern Ireland. We are also unable to accept overseas payment methods.
How long will it take for my product to be delivered?
Dispatch of your order will be within 1-2 working days and sent on a 24hr delivery service with Parcel Force. A signature will be needed on arrival.
I have more questions - Who can I contact?
Please contact us via the eBay messaging service.
*Warranty cover for normal domestic use only.