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If you are unhappy with any item you receive from us we offer a no quibble return & refund policy. Please click on Ebay's 'Return Item' link for the item you wish to return. The Ebay Managed Returns Process will guide you through this procedure. In the unlikely event an item arrives damaged or faulty we will take responsibility for any delivery or return costs incurred. Our couriers require that we advise them within 24 hours of delivery of any transit damage, so please don’t delay.

If you simply change your mind and decide you would like to cancel your order and return an item we will refund the cost of the item but not the cost of returning the item. Please notify us of your intention to return the item within 14 working days of receipt. This notification period is in accordance with the Distance Selling Regulations.

Return address is Kenmore Caravans Limited, 119 Huddersfield Road, Mirfield, West Yorkshire, WF14 9DA.

Please ensure that you put a note in the parcel giving your name, address, e-bay ID, order number and a contact telephone number.

Once an item has been returned to us and we have checked it we will issue a refund. The refund will be made by the same method that your initial payment was made. We aim to issue a refund within 5 working days of receiving the returned order. If you paid by card over the telephone be sure to include your contact number and the best time to get hold of you so that we can ring to arrange the refund.

Items should be returned to us, where possible, in their original packaging and, where applicable, in a fully re-saleable condition. The item should be returned within 28 days of receipt to qualify for a refund or exchange. Please package the items securely to avoid damage in transit.

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