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FAQs

Can I call you to discuss my purchase?

Our helpful staff can be contacted on the following numbers:
01924 498311 – Accessories (Monday-Saturday 9-5, Sunday 11-4)
01924 498003 – Spare Parts (Monday-Friday 9-5)
You can send us an Ebay message or email us at ebay@kenmorecaravans.co.uk

Do you combine multiple items?

Yes, we can combine any number of items into one parcel. Send us an Ebay message with your requirements.

I would like my parcel delivering to a different address, is this possible?

If you wish to alter the delivery address please contact us quickly by Ebay message or by telephone on 01924 498311. We will do our best to intercept the parcel and change it. Once the parcel has been collected from us we are unable to make any changes.

I would like to order a caravan key, how do I know what number to order?

In most cases the key will be stamped with the number on it. If it is not then you may need to dismantle the lock to find the number stamped on the barrel. Please note that we do not sell keys for Hobby, Tabbert and other non-UK made caravans. Once you have purchased please send us an Ebay message with the key number you require.

What payment methods do you accept?

We are happy to accept payment via Paypal. You can also call us and pay with a debit or credit card over the telephone. The number to call is 01924 498311.

How soon can I expect my parcel to be delivered?

We aim to despatch your item within 1 working day. Most items below 2kgs are sent via Royal Mail 24, however large and valuable orders are sent by a trusted 1-2 day courier. You should receive your item within a few days of placing your order.

I haven’t received my parcel

Please allow a few days for delivery before contacting us by Ebay message or calling us on 01924 498311. Royal Mail should deliver to you within 24 hours but occasionally they do not manage to deliver on time. Try contacting your local sorting office, it may be that the parcel has been left there if you were not in to receive it. They would usually leave you a card but this doesn’t always happen. Please don’t hesitate to contact us if you wish to discuss it.

What is your policy on returning an order?

Please refer to our returns page for full details.

Do you have a shop? Can I collect in person?

Our retail accessory shop address is Kenmore Caravans Limited, 119 Huddersfield Road, Mirfield, West Yorkshire, WF14 9DA. Collection can be made in person. We are open Monday to Saturday 9-5pm and Sunday 11-4pm.

Some of our spare parts are not stored at this main depot, so it is imperative that you either send us an Ebay message or call us before travelling to collect. We will make arrangements for your items to be available for you to pick up at your convenience.

Occasionally the item price in the Ebay shop may differ from that offered in our accessory shop. We cannot guarantee to offer the same price or promotion in this event.