Below is a step by step guide of how to purchase an item from our Ebay Shop. If you encounter any problems or have any questions, please do not hesitate to get in touch with a member of our sales team via any means of contact from our Contact Us page. We are always happy to help.
We accept all major Debit / Credit cards which include:
Once you have decided on the item(s) you wish to purchase and you have clicked to "Buy now" you will receive an Email from Ebay to "Pay Now" which will lead you to the payment Page.
You will now have two options to complete the payment: PayPal or Credit Card. If you wish to pay via PayPal or Debit / Credit Card, please click to pay through PayPal. By clicking on the link to pay by "Credit Card" you will need to contact us to make a phone payment.
Once the item has been paid for, you will receive an Email from us through Ebay confirming payment.
If purchased before 3pm Monday - Friday your order will be dispatched same day. Items purchased after 3pm or on a weekend will be dispatched the next working day.
Once dispatched you will receive an Email confirming shipment with a tracking reference number to use with Royal Mail in the UK. Click here to track your order.
ALL International orders are to be paid through PayPal only.
If paying by Cheque, we strongly advise that you contact us first so we are able to process your order as quick as possible. Our policy is to wait 7 working days from when the cheque is banked for it to clear. Please make all cheques payable to: Hollins and Hollinshead
Please note we reserve the right to cancel any order at anytime. If no payment has been made it will just be cancelled or if a payment has been made it will be refunded.
As of June 2015, we will no longer be printing invoices to be shipped in each parcel. Instead, you will receive a returns label to make returning your items as easy as possible. There will also be contact details on the returns label so that you can get in touch if you have anything you wish to discuss with us. Your order confirmation will be emailed to you as normal. We are optimistic that this system will cause a large reduction in our environmental impact.
For Delivery Information, please click here to take you to our "Delivery Page".
Please Note: We do not store any Debit or Credit card information.