|RETURN OF AN UNWANTED ITEM WITHIN 7 DAYS:
If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 7 days of delivery. Returned items should be sent back in the EXACT same condition as they arrived and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, alternatively, if preferred, we will exchange the item. However Headsets Solutions Ltd will not be liable for delivery charge to send the item back; also if the item isn't suitable for the customer then when we refund the customer we will deduct the original postage off the refund (Please research the correct headset for you before placing an order or please contact us first and we can recommend one for you and your needs)
1. Goods will only be accepted for return if they are dispatched within 7 days of delivery, unless we have notified you otherwise.
2. The item is your responsibility until it reaches us. Therefore for your own protection we advise that you send the parcel using a delivery service that insures you for the value of the goods.
3. The cost of returning the item to us is your responsibility.
4. Delivery charges are only refundable where goods are faulty and a refund is made.
RETURNING AN ITEM THAT IS FAULTY (WITHIN ITEMS WARRANTY PERIOD)
5. If you purchase a refurbished item from Headset Solutions Ltd and there is a fault with the goods within the items warranty period, then you are entitled to a full money back refund or an exchange. (MUST INCLUDE ALL PACKAGING, INSTRUCTIONS/PAPERWORK AND ACCESSORIES, ETC). Brand new items are covered by the manufacturers warranty and must be sent back to them for a replacement; please contact us if you need any assistance.
6. All returned items are always tested and if there is no fault upon inspection, we WILL charge a fee of 15% of the items value and also the FULL delivery charge, which must be paid in full before the item is dispatched.
7. All new items will be covered by the full manufacturer's warranty. And MUST be sent back to manufacturer, details are provided in the warranty section inside the instructions provided.
(WHICH ARE FAULTY AFTER THE ITEMS WARRANTY PERIOD)
8. If the item is faulty after the warranty period then the customer is NOT entitled for a refund or an exchange.
9. Headset Solutions do offer a repair service for certain items (at an extra cost), so if your item is faulty after the warranty period then please contact us and we can see if we can help to repair your item. (Bluetooth items are not eligible for repairs)
RETURNING AN ITEM WHICH HAS BEEN DAMAGED IN TRANSIT
10. You must notify Headset Solutions Ltd of any items damaged in transit within 24 hours of delivery. Otherwise claims for transit damage will not be accepted after this period.
Please contact us explaining the problem and the nature of the damage, which you can contact us about by phone on 0161 432 4433 or email email@example.com. We will then arrange to refund or replace as you wish.
OPENING A CASE BEFORE CONTACTING HEADSET SOLUTIONS FIRST
11. In the rare event that the item you purchase has a fault or isn't as described, i.e. missing items or hasn't arrived in the estimated time, then please contact us immediately through eBay or a phone call (0161 482 4433) and we will be here to help, however if a case is raised before you have contacted us and we are given the chance to help, then we have the right to respond within 7 working days and we will exercise our right to do so, however to fully close the case and a refund to be processed then it can take up to 21 working days.
12. Please contact us first and we always do our best to resolve the problem as soon as we can and make our customers happiness our first priority.
13. IF A CASE IS OPENED BEFORE CONTACTING HEADSET SOLUTIONS FIRST THEN A REPLACEMENT WILL NOT BE GIVEN AND IT WILL ALWAYS BE A REFUND.
The staff at Headsets Solutions Ltd is always here to help its customers in their best way possible, If you have any questions or queries we are always here to help either by phone call or Email.