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Returns policy:

While we hope you’ll be happy with your item, we do have a simple and easy-to-follow returns process. If you change your mind, or your item is not as expected we will be happy to accept a return within 30 days. In order to return an item to us, the item must be returned to us:

(a) In the same condition you received it in

(b) If part of a multi-part set, with all parts of the multi-part set; and

(c) With the returns form enclosed with the product.

 

How to return an item:

1) You can return your item via the eBay returns centre:

For UK returns, please open a return via eBay's returns system which will direct you on how to post the item back to us. This can be accessed by finding the relevant item in ‘My eBay’ and selecting ‘return this item’ from the ‘more actions’ drop down menu.

Once the return is opened, one of our dedicated customer service handlers will accept the return. For UK returns a return postage label will be generated for your use within 48 hours. If the return is due to something which is our fault, please state this in the return and a prepaid label will be provided.

2) If your item is too large/ heavy to return via the post office: Please contact us so we can arrange an alternate courier to collect your item from your home address.

3) For overseas returns: Please contact us directly via the ‘contact seller’ option on eBay.

4) If your item was collected in store Please contact us directly via the ‘contact seller’ option on eBay.

How long will it take to process a refund?

Once an item is received at our office, a refund will be processed via PayPal to the original account used, within 3 working days.

Damaged Item:

In the rare event that an item is damaged in transit the process couldn’t be simpler. Please contact us via eBay’s ‘contact seller’ option and we will be happy to help.

Faulty products:

During the expected life of your product, your legal rights entitle you to the following:

(a) Up to 30 days: if your product is faulty, please return it via eBay’s return centre (see above).

(b) Up to 6 months: if your faulty product is not fit for sale and cannot be repaired, please contact us to discuss.

 


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