IF I ORDER TODAY WILL MY ORDER BE DISPATCHED/SENT TODAY?
All orders placed on a working day (Monday-Friday (Except Bank holidays)) with cleared payment prior to 2 pm are dispatched on the day you order.
HOW LONG WILL MY ITEM TAKE TO ARRIVE?
We offer a range of delivery options including First Class, Second Class and also Special Delivery next day by 1.
IF I ORDER AND SELECT FIRST CLASS DELIVERY WILL MY ITEM BE GUARANTEED TO ARRIVE THE NEXT DAY?
While 90% of first-class mail does arrive the next day it is not a times delivery and so not guaranteed, if next working day delivery is important to you then please select “Next Day delivery By 1 pm” upon buying your eyewear.
HOW CAN YOU CHARGE LESS THAN THE COST OF THE STANDARD ROYAL MAIL DELIVERY CHARGE?
We have a business account with the Royal Mail and pass on all the savings to our customers to make delivery more affordable. As we dispatch a lot of parcels those savings can be quite sizeable.
WILL MY PARCEL FIT THROUGH MY LETTERBOX?
Unfortunately, our products once wrapped will not fit through a standard domestic letterbox so you will need to supply an address where someone is available to take delivery or else the Royal Mail will card the address and ask you to reschedule or redirect the delivery.
WHAT TECHNOLOGY DO YOU USE TO MONITOR MY ORDERS PROGRESS?
All postage labels are printed using the Royal Mails excellent automated dispatch system. The system takes the exact information that you enter at checkout and creates a postage label with a unique 2D barcode so that we can monitor details of the parcel's delivery.
CAN I TRACK MY PARCEL?
If you select Special Delivery Next Day By 1 pm as your delivery option then your parcel will be fully traceable.
If you select either First or Second Class then the item will not be traceable during its journey but information such as when and if it has been delivered will be available.
We do not provide tracking information for overseas orders.
WHAT IF I FIND MY ITEM HAS TAKEN LONGER THAT THE SUGGESTED DELIVERY TIME?
If you think that is the case then please contact your local Royal Mail sorting office to see if they have your order as they may have attempted delivery and now be holding your parcel for collection if this is the case they will normally leave a card to inform you of the situation.
IF THE ROYAL MAIL HAVE “CARDED” ME HOW DO I GET MY PARCEL?
If the Royal Mail card your delivery address to say that they tried to deliver but you were not home then please contact your local sorting office to either: 1. Reschedule delivery to the original address at a time when you are home or 2. Redirect the delivery to an address where someone can accept the delivery during the working day, for example, your work or a relative that is home during the day or 3. Arrange for delivery to your nearest Post Office for collection.
HOW WILL MY ORDER BE PACKED AND IS THE PACKAGING RECYCLABLE?
Your order will be dispatched in a custom made double-walled postal box and packed in paper within the box both of which are fully recyclable and environmentally friendly.