My order has not arrived yet? Your order will be sent out within 24 hours of receiving your payment and you should receive it within 3 working days of dispatch at the very latest. If your order hasn't arrived by this time please get in touch with us immediately so we can resolve this issue.
I have received my order but it's been damaged in the post? Sometimes items can get damaged in the post, we apologise for this. Please get in touch with our customer service team so that we can help to resolve the problem with a hassle free solution.
Can I cancel my order? Yes. If your order has not been dispatched we can cancel it and refund you. However it is likely that your order has been processed and will already be in the postal system. In this case you will need to return the item back to us so we can process a refund.
Can I collect my item? You're more than welcome to collect from us. Our friendly trade counter staff will be more than happy to help you.
Can I exchange my item? Yes, if you're not happy with the item or your purchase is incorrect, then we can exchange it for something else. However, you are responsible for the returns of the goods and any postage incurred. Please refer to the returns policy for full returns details.
Do you offer a discount if I order large quantities? It depends on the item and quantitiy you wish to purchase. Please contact us if you're looking to purchase larger quantities.
Do you deliver outside the UK? We do not currently send any items outside of the UK.