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Returns.

 

In any case of returning an item, you must contact us on our returns email/telephone number (below) first, as a returns code as well as shipping instructions must be given to you before an item can be returned.

 

Telephone:     01625 613177 (Please ask for the Outlet team)
Email:            
outlet@edgarbrothers.com

 

Can I return an unwanted item?

Under UK distance selling regulations, you have a 7 day “cooling off” period in which you are free to return the item if you decide that you do not want it. However, items must be returned in their original packaging/condition and you must cover returns postage. We would also mention that you are responsible for the item until it arrives at our warehouse so adequate postage and packing needs to be used. On receipt of the item we will then refund you your full amount minus original postage.

 

What if I receive the wrong item to what I ordered?

In the rare event that this should happen, please contact us and we will arrange for a replacement unit to be sent out free of charge (evidence needed, see below). As we are ISO 9001 accredited all orders are checked before leaving lowering the likely hood of this event.

 

What if my item is damaged on delivery?

Sometimes during shipment items can get damaged. In this situation please contact us and we will arrange for a replacement unit to be sent out to you free of charge (evidence needed, see below).

 

Can I return my item if it develops a fault?

In the case that your item develops a fault within 30 days of purchase, please contact us and we will arrange for a replacement unit to be sent out free of charge (evidence needed, see below).

 

What evidence do I need to provide in order to qualify for a free replacement?

We will require valid evidence in order for us to send out a free replacement and we reserve the right to reject any case where we feel insufficient evidence has been provided. In each case we will require to take receipt of all of the following as a proof –

 

-          A valid Paypal receipt as proof of purchase.

-          Clear photographic evidence of the fault/damage/mis-pick. See example images below.

 

If we can verify your case via the above proofs, a free replacement will be sent out to you and you may also retain the faulty/damaged/mis-picked item. If we feel insufficient evidence has been provided then we will request more evidence. In the extreme circumstances that we cannot verify your case then we will arrange pickup from you and if we still cannot verify the reported fault, will return the item to you at your own cost.

 

If you are unclear about any of the above then please contact us.

 


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