How much is delivery?
All deliveries are charged at £3.95 irrespective of weight or size, unless otherwise stated on the product listing.
How will my order be sent?
All orders are sent out via a UPS courier service, unless otherwise stated on the product listing.
How long does it take you to ship out/deliver?
From receipt of your order, we aim to deliver to your UK address within 2-3 working days. We will endeavour to deliver your products in as quick a time as possible. Please do note that this delivery estimate can be affected in times of adverse weather conditions.
Where do you deliver to?
All valid UK addresses. Please note, we can only deliver to your Paypal address.
If you are an international customer and would like to make an order, please contact us (quoting your full address) for a shipping quote.
Can I get a tracking number for my order?
A tracking number will automatically be sent to your Paypal registered email address, once your order is confirmed. In the unlikely event that you fail to receive one, please contact us.
What happens if I miss my delivery?
If we are unable to gain access to your delivery address then the goods will be returned to your local UPS depot. UPS will leave a calling card with a contact number for you to arrange an alternative delivery date and time or to collect the parcel directly from your local depot.
All goods must be signed for to confirm receipt. If you are unavailable at this time we recommend a responsible adult is available to sign on your behalf.
What do I do if delivery takes too long?
In this rare circumstance, please contact us.