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Returns Information

Returns are free within 30 days of receiving your item(s); so if you haven't quite found the right machine, or you simply change your mind, we can arrange to collect your item(s) for free.

To arrange collection for a refund, please call our Helpline team on 0800 954 0150.

Returning an item yourself?

If you choose to return an item yourself, let us know which courier you’ve used along with the tracking information by emailing ebayteam@dyson.co.uk. Don’t forget to keep hold of your proof of postage.

Please note that we’re unable to reimburse postal charges if you send the item back yourself.

Refunds

Once we receive your returned order, our engineers will inspect the item(s). If everything looks good, we’ll refund you via PayPal within 5 working days.

To ensure your refund reaches you as quickly as possible, please allow a few days from the return delivery date before contacting us.

All returns must be approved and received back at Dyson before a refund can be issued.