We aim to deliver your item(s) within 1-2 working days of receiving your order.
Once your item has left Dyson, you’ll receive an automated email from our courier Parcelforce that includes a tracking number. You can use this to track the progress of your delivery at www.parcelforce.com/track-trace
If you provide us with a mobile telephone number during checkout, our courier will text you with updates about when you can expect to receive your order. This text service is also interactive which means, if it’s not convenient, you can arrange for your item to be delivered on another day (Monday to Friday), to a neighbour or to one of 10,500 Post Office branches (providing they have capacity). Please note, text messages are sent from 7am and may be received by landline phones.
All Dyson orders need to be signed for upon delivery. If no one is present at your address when Parcelforce call, the courier will leave a card notifying you of the delivery attempt. The card will also include instructions for how to collect your item or rearrange delivery for another day. Please note, the courier may attempt to deliver your item(s) to your neighbour.
Re-delivery is free of charge unless Saturday delivery is requested where there may be a fee. Re-delivery to a new address may incur a re-direction fee.
Unfortunately, we’re unable to provide any special delivery instructions to the courier on your behalf.
Problem with delivery?
If you receive an item that’s different, damaged or otherwise not as described in the item listing, please let us know as soon as you can – we’re here to help and would appreciate the opportunity to put things right.
Call: 0800 954 0150: Monday to Friday 8am - 8pm, Saturday and Sunday 8am - 6pm