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de Boiz Horse Couture
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Shipping & Returns

Returns Policy - We offer a 100% refund if you are not happy with your purchase, simply return the item within 14 days in the same condition as you received it and I will refund you in full minus the postage costs. Return of the item cost will be footed by the buyer unless there was an error on our part or the product is faulty. Prior to returning the please get in touch in order to arrange the return of the item and receive a returns number.

Fast and Free (Inclusive of Postage) Returns Policy

In accordance with the distance selling regulations, we accept returns of goods within 14 days, please contact us first.

The goods must be in an unused and re-saleable condition, complete with original manufacturer's packaging if applicable.

Refunds will be given for the actual selling price of the goods.

This is the inclusive of postage price, less the actual cost of Royal Mail postage that de Boiz Ltd has incurred in sending the goods out.

Royal Mail Small Packets Costs:- 24 Hour £2.95 48Hour £2.25
Large letters as charged by weight on our franking machine.

Replacement Goods - The cost of sending replacement goods must be footed by the buyer unless there was an error on our part or the product was faulty. Postage will be charged at cost.

Feedback Policy - Feedback will be left once I have received feedback from the buyer, this will confirm that you have received the item safely. If you are not giving 5 Stars please get in touch and we will try to solve any issues or explain any problems that you may have had. We always try to give the best customer service possible.

Thanks for looking and please get in touch if you need help or advice.

Best wishes

Judith