Crucial Warranty and Returns
Before you return ...Most of the memory returned to us is not actually defective. These simple troubleshooting solutions help most of our customers solve any problems they may encounter with their Crucial memory. For more help, check out our Crucial Forum.
Because your ebay order is fulfilled directly by Crucial, you may contact crucial.com if you need to return your product or request a warranty replacement.
When you arrive on the crucial returns and warranty page, proceed through the process by selecting "yes" when asked if you have purchased from crucial.com. Request a return or warranty replacement