If you return an item to us within the required timescale in brand new, unused, unmarked condition & in the original manufacturers product packaging we will be happy to exchange or refund you with the original purchase price. We reserve the right to charge a variable fee should the item be returned in an unsatisfactory condition. This does not affect your statutory rights. You must make your own arrangements to return goods to us and you will be responsible for the cost of return unless goods are faulty. We request that you obtain proof of postage & add tracking to your parcel as you are responsible for the returned goods until they arrive safely in our warehouse. For exchanges there may be an additional postage payment levied for the shipping of your new exchanged item even if your initial item was offered with free shipping included in the price.
Please note the following cannot be returned or exchanged unless faulty: Personalised and Special order items, DVD's, CD's, Videos, Underwear and Computer software. Personalised and Special order items cannot be cancelled once the order has been processed.
If you wish to return an item please contact us on or at firstname.lastname@example.org. We request that you place your contact details, the reason for your return & a copy of your invoice in your parcel.