We want you to be entirely happy with your order. If YOU wish to return goods, please follow the instructions below.
Cancellation and returns
You'll need a Returns Authorisation Number before returning any goods. Simply get in touch with us to obtain one.
Our cancellation policy does not affect your rights when we are at fault, e.g. if goods are faulty or mis-described.
In accordance with distance selling regulations you can cancel your order before delivery, and up to 14 working days after you receive it . Please message us through eBay's messaging service for a full refund of your money, including the original postage charges through PayPal, within 60 days.
If you cancel, you must return the goods to us at your own expense. You are responsible for the risk of loss or damage when returning items. Please ensure you take out appropriate insurance cover.
If there is a problem with the goods please contact us to discuss this and enable us to put things right for you. If the goods are found to be faulty within a reasonable time after delivery, you can reject them and claim a full refund.
If a fault is found later or if you delay in making your complaint you will still be entitled to a replacement. If a replacement is not available, you may be able to claim part or full refund of your money.
As the buyer, it's your responsibility to ensure that the goods are the correct fitment or application. We cannot accept responsibility for extra charges or loss incurred if a product is the wrong specification or does not give the desired results. Our liability is limited to the price paid for the goods only.
Making a Return
We can accept returned goods in the following circumstances:
- a) In the unlikely event we have sent incorrect goods (i.e. not what you ordered as shown on your order confirmation)
- b) When the goods are faulty or can be shown to be faulty within 6 months of purchase
- c) When the goods supplied do not fit your vehicle and we provided incorrect guidance to you as to which product/s were suitable. We ask that you return the goods in the original packaging, clean and resaleable.
- d) In any circumstance within 30 days of you receiving the goods. This is your 14 day right to cancel under the Consumer Protection (Distance Selling) Regulations 2000 plus an additional 16 days we offer to our eBay customers
Please note: If you are cancelling your contract with us under the Consumer Protection (Distance Selling) Regulations, you must return the goods to us at your expense. Always obtain proof of delivery, and in the case of larger orders, consider obtaining insurance against loss. You must obtain a Returns Authorisation Number before returning any goods. Please note, failure to follow the above returns procedure may cause delay in your return, exchange or a refund.
Please return any goods with their original packaging to:
Ebay Returns, Castrol Approved Store
Opie Oils LTD
The Fuel Depot
Cardrew Industrial Estate