How do I return an item?
We offer no quibble 30 day returns guarantee. This also covers 7 day cooling off period under UK distance selling regulations.
You can return item(s) for any reason eg, changed mind/ unsuitable/wrong item/dissatisfaction with quality/fit/faulty etc. Unless faulty, this guarantee does not apply to items that have missing labels, original packaging or show signs of being used. If you wish to return goods using this guarantee, you need to inform us within 30 days. You must take reasonable care of the goods and immediately return them at your own expense. Items must be unused in reselleable condition and in original packaging.
To return please contact us or follow ebay return procedure and we will be happy to accept returns. All you need to tell us is which item you wish to return and the reason why.
You will need to package the item securely and include a brief note stating:
- Your ebay user ID and full name
- The reason for return
- Whether you would like a refund or a replacement
Please ask for a "Proof of posting certificate" from post office/courier service as we cannot be held responsible for goods that go missing whilst in transit.
When can't I return an item for exchange or refund?
We believe 30 days is more than enough period to try an item or assess its quality. Unfortunately, after 30 days of purchase we can not take items back for refund or replacement.
When will I receive my exchange/replacement or refund?
We will process refund/ send replacement within 5-7 days of your item is received back.