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Returns

Return address

Car Paint Warehouse Ltd, Unit 17-18 Bonville Business Centre, Brislington, Bristol, BS4 5QR

Canceling an order

If you are a UK customer you have a statutory right to cancel your order within 14 days of receipt of goods. If you wish to exercise your right to cancel you must contact us via eBay messaging.

Returning items

All items returned must be unused, in the original packaging and in a resaleable condition.

The exception to this rule is

  1. Paint matched from a sample and made especially for you or from a paint code given to us. All custom mixed colours are non-returnable.
  2. Special orders, these goods are not usually stocked. These items require full payment upon ordering and are non-returnable.

Incorrectly Ordered

All items and/or products ordered incorrectly should be returned at your cost, please include a copy of you order and contact detail stating if you require a refund, exchange or replacement. We strongly advise using an insured & tracked postal service when returning goods back to us.

Faulty/Damaged Products

If in the unlikely event that any goods are found to be faulty, we will be happy to send you a replacement as soon as possible. We will arrange collection of the original goods which must be returned within 30 days of receipt.

Incorrect Orders

We do our very best to ensure that your order is supplied correctly, in the event that this is not the case please advise us within 48hrs of receiving your goods. Contact our dedicated team via eBay messaging. We will dispatch the correct goods as soon as possible and arrange collection of the incorrect goods.


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