Dispatch Orders dispatched by our carriers will require a signature upon receipt. Orders are sent via Courier or Royal Mail. Orders placed before 3pm Monday-Friday (excluding Bank Holidays) are dispatched the same day. Orders placed after 3pm are dispatched the following business day.
We cannot be held responsible for delays caused by Courier, or Royal Mail. For all Internet orders, an message is sent to advise a date of dispatch. This also serves as an acceptance of your order and notes your right to cancel your order. We cannot follow up non-delivery of orders until at least 5 days have lapsed from the date the tracking e-mail is sent.
When placing an order by credit/debit card, goods will only be dispatched to the cardholder at the address where the credit/debit card is registered, unless Verified by Visa or MasterCard SecureCode passwords are used during the payment process.