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  • Returns

Here at Carmarthen Cameras we hope that you are more than happy with your purchase but also understand that for a number of reasons you may wish to make a return.

With over 49,000 customers here on eBay and over 99% positive feedback we like to commend ourselves on our customer service.

So if you’d like to make a return please follow one of these policies and don’t forget we’re here to help via messages.

RETURNS POLICY

Carmarthen Cameras offers a strict 30 day money back returns policy.

To start a return, select the item you want to send back from your recent purchases, or follow the steps below:

  1. Find the item in your Purchase history and select Return this item.
  2. Select your reason for the return.
  3. If the item arrived damaged, broken, or faulty, you have the option to add up to 10 pictures showing any defects. (Completing this step will help to speed up the return).
  4. Select Send.
  5. Although every effort is made to reply asap we will respond to the request within 8 calendar days.

For an item purchased from us that develops a fault after 30 days and within the warranty period, a repair/replacement under warranty will be offered.

To start a return for a faulty item out of the 30 day period follow the steps below:

  1. In the first instance you must contact us through eBay messages or direct using the company details shown on the listing page.
  2. Include clear information in your message as to the fault that has developed with your item.
  3. You have the option to add up to 10 pictures showing any faults. (Completing this step will help to speed up the return).
  4. You will then be sent information on how and where to return the item for an assessment under warranty.
  5. If the fault is covered by the warranty, in the first instance we will send the item away to be repaired. If this is not possible then a replacement will be offered.
  6. Please note that repairs under warranty can take anything up to 6 weeks.

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