Bread Crumb Link


All shipping on large items we use Hi Way this is a two man delivery service, they will contact you within two days to arrange a delivery slot which is suitable for you.

They then call one hour before this time, this is to make sure someone will be available.

Items sent out that are below the cost of £50 will ship using a secure courier, and a signature will be required.



Before returning any faulty items we will help you diagnose and repair the fault over the phone. In most cases, goods that are first thought to be faulty actually work. Often it's because the instruction books are poorly written or because the items are complicated to use that a fault is wrongly suspected. Goods returned with no fault found will have a handling fee applied. To avoid this we recommend you check with the manufacturer’s helpline and obtain a fault reference number; this is to confirm that the goods are actually faulty. This call to the manufacturer's technical helpline can often resolve the issue and prevent any unnecessary returns or inconvenience, saving you both time and handling fees should the product be found to be in full working order.

If the fault is confirmed we can quickly arrange for the product to be returned to us. The fastest way to do this is by first obtaining a returns reference number. This allows you to track your return as it is collected and processed. Please complete our online return form (RMA) providing details of the fault reference or DOA number if one has been given. We will then issue you with a returns number by email usually within 24 hours.

If you have any difficulties obtaining a DOA, please contact us by eMessage before completing an online return form.

When you returning goods to us you must:

- Include all the items that you received in the original shipment including all accessories, manuals, cables and all other extras provided with the item including packaging.
- Ensure you package the product well and that there are no marks on the original packaging. We may not accept liability for any goods damaged in transit and a replacement or refund may not be offered.
- Please ensure that the RMA number is clearly visible on the outside of the packaging.

All goods are tested on return to verify the fault and always before a replacement or refund is processed. Any goods proven to be non-defective will be returned to you. (Note: Software problems are not covered as part of the standard manufacturer's warranty.) If no valid DOA reference is provided with the return and the goods are in working order, you will be charged a handling fee and the goods returned to you.

Depending on the type of product we will either arrange a courier collection or request that you return the product to us directly. If we arrange a courier collection of your product we will specify a date for collection, however as we are unable to specify exact collection times this will require someone to be present when the courier arrives. We will only arrange one collection, therefore if you miss the courier you will be required to return the product to us at your own expense. If we ask you to return the product to us directly, please send it to the returns address at the end of this document.

Proof of postage is not proof of delivery and you are therefore strongly advised to send your package by registered post or courier and to maintain sufficient insurance to cover the value of the goods.

Please note we need an RMA number to quickly identify your return - all packages arriving to us without a valid RMA number will need to be identified and matched to the original invoice and the fault information obtained from you before the return is accepted for processing. This can add delays to the return process.

Unwanted returns
We accept any items unwanted as long as you get back to us within 5 days of Receipt, the item must be brand new and unused. If an item is unwanted we expect our customers to return the item at there own cost.


If any of your purchases from our site develops a fault within the warranty period, please contact the manufacturer directly to arrange a repair or replacement. In most cases the manufacturer will arrange a collection and repair at no extra cost to yourself. It can take up to 28 days to return your repaired item to you but please note it can take longer depending on the manufacturer and the complexity of the problem. If you have purchased a refurbished or Factory outlet product, please contact us to make arrangements for the repair.

Whilst we are more than happy to return faulty items to the manufacturer on your behalf, this does add an additional layer of administration to the repair process and ultimately increases the overall repair time (usually by around 3-4 weeks) an administration and postage fee may be charged for this process. For this reason we recommend you return any faulty products directly to the manufacturer.

*Your warranty guarantee excludes faults caused by misuse, neglect or accidental damage. Batteries and other perishable or consumable items are also excluded.

These terms do not affect your statutory rights.

If you wish to request an RMA under one of the above conditions please call 0871 984 4440

If you have any other queries please send us an email

Returns Address: Buyitdirectdiscounts Unit A, Trident Business Park, Neptune Way, Leeds Road, Huddersfield, HD2 1UA

Additional site navigation