For all returns, please follow the eBay returns procedure. Please include a copy of your invoice with all returns.
Returns are free if the cost of the return has been authorised by a member of our team and depends on the circumstances, or if we are arranging a collection using UK Mail.
If your goods were returned in error after failed delivery attempts / the courier could not locate you by the address given to us, the order would consequently be refunded upon its return. It is then down to you to place the order again.
Returns within 30 days of purchase
We want you to be happy with your purchase. If you’re not, simply contact us and we will arrange a return for the item within 30 days if it is unused and with it’s original packaging.
Damaged parcels should be rejected when the delivery is attempted. If the parcel has been damaged but you did not see it until you accepted it, please contact us within 48 hours to make us aware and we will work with you to replace it or refund it. It would be helpful if you could provide images of the damage & packaging too. We only have a short time frame in which we can report damages to our couriers, so please co-operate by notifying us within this time frame.
For incorrect items, please us through ebay and we will arrange either a refund or a free of charge collection / return.
If a fault is discovered during use then we will accept the return within 30 days of purchase, and a refund will be processed as soon as we confirm it’s been picked up and verified by our carrier. We just ask that you tell us what the fault is, send us any pictures and evidence so that we can raise it with the manufacturer.
Faults discovered within 30 days
For faults discovered within 30 days, a refund will be processed as soon as we confirm it’s been picked up and verified by our carrier. We just ask that you tell us what the fault is, send us any pictures and evidence so that we can raise it with the manufacturer. If your product has been installed (e.g. a shower tray installed in a bathroom suite or a water pump connected to pipes) then please contact us through ebay who will advise what to do next.
Faults discovered after 30 days
We reserve the right to offer a repair or exchange after 30 days. You can read more about this on the Which.com website, where we find it has been explained particularly well:
“Under the Consumer Rights Act you have an early right to reject goods that are unsatisfactory quality, unfit for purpose or not as described and get a full refund. But this right is limited to 30 days from the date of purchase of your product. And this right doesn’t apply to faulty digital content. After the initial 30 days, you can’t demand a full refund in the first instance but you still have the right to a repair or replacement.”
None of this affects your statutory rights. We find the Which guide particularly helpful when we buy online: Which? consumer rights.