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FAQ

What is Duracell Procell?

Duracell 'Procell' is the product that is being phased in to replace the Duracell Industrial which is no longer manufactured. We have been informed that the Procell range is actually improved in relation to the Industrial range and so we are very happy to be rolling this new product out! If you visit the Duracell UK website there is a 'for professionals' button in the top right corner that shows all the details of the battery range.

Where can I get a VAT invoice for my order?

Simply send our team a message through ebay and we will be able to provide you with one.

My item has not yet been delivered, what do I do?

If you find that you have not received your item and it is later than expected, you can use the tracking number allocated to your order to find out where your parcel is. If this is not sufficient, feel free to check in with our support team who will be able to inform you of any discrepancies in the delivery. Please note: Royal Mail and our other couriers can expect higher volumes in busier periods (such as bank holidays, Christmas and extraordinary circumstances like COVID-19 for example) and this may increase delivery times, we ask that our customers be understanding of this.

I want to purchase a battery for my mobility scooter, how can I get the VAT free batteries?

We have specific listings where they state that VAT can be claimed back. After customers input we have moved forward with a refund system, whereby you initially pay the full amount for the battery and we send a VAT Exemption Form with the battery that you fill out and send back (via post or scan and email). Once we have received that back we can refund the VAT that was initially paid for the item.


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