Offers To End Auctions Early
The Barnardo's Online Shop promises to not end auctions early or accept offers on Auction Listings. It is our eBay policy to let all auctions run their course and be fair to all customers and supporters.
Collection in Person
The Barnardo's Online Shop offers collection in person for certain items. If you are collecting an item in person, you will be asked to provide proof of purchase and a signature to confirm you have collected the item.
Barnardo's Online Shop offers international delivery of our items.
Payment Options Accepted
The Barnardo’s Online Shop can only accept PayPal payments. We do not offer any other payment Methods . We apologise for any inconvenience.
Payment Time Allowance
The Barnardo’s Online Shop is happy to wait a total of 4 days for payment of any item. On the 5th day our unpaid item assistant will unfortunately automatically open an unpaid item case. Please either pay or inform us if you would like to cancel your transaction to avoid any case marks against your ebay account.
Cancellations of Bids or Auction Win
The Barnardo's Online Shop is happy to cancel any bid on an auction that is not finished..
We are not able to cancel bids once the auction is completed, due to warnings we have received regarding eBay's penalties for unpaid item cases. Please ensure you are 100% certain before placing your bid. We are sorry for any inconvenience caused.
The Barnardo’s Online Shop Customer Support Team are only available Monday – Friday 7am – 5pm. Please note all queries and cases will be responded to during this time only.
The Barnardo’s Online Shop refers to Mondays, Tuesdays, Wednesdays, Thursdays and Fridays as working days.
Policy On Buyers
The Barnardo’s Online Shop reserves the right to block or end communication with any abusive buyers, any buyers who do not follow proper ebay or PayPal etiquette or any buyers who do not follow ebay or PayPal buying policies properly.
Please address any complaints you have to our customer service team via ebay message . Your feedback and satisfaction is very important to us but please do remember to contact us about lost parcels and other queries prior to leaving feedback, open cases or complaining. Complaints will be reviewed and responded to within 3 working days.
If you are not happy with your item please contact us to discuss a refund. Items must be returned within 30 days of purchase using return systems page, items returned after 30 days may not be refunded. Buyers will be responsible for return postage costs unless the item is proven faulty or inaccurately described.
The Barnardo’s Online Shop allows 2 working days for dispatch but items are usually shipped within 1-2 working days of confirmed payment. Delivery estimates are the postage time from confirmed dispatch.