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  • Frequently Asked Questions

Frequently Asked Questions

Q: How long will it take to get my item in Europe?

A: For an estimated time scale, please see the EU shipping timeframes, here: http://stores.ebay.co.uk/bargainhardware/pages/eu-delivery-timeframe

Q: Can I collect this item in person?

A: Yes, as stated in our description, collections are welcome during regular working hours. (Monday - Friday 09:00 - 17:00pm). Please give us at least 3 hours notice when arranging a collection.

Q: What is my tracking number?

A: If you chose an Express delivery service then you will receive a tracking number DIRECTLY from our parcel carriers. This will be an email sent to the email address that you have registered with eBay. Please check all junk mail folders. If you chose Royal Mail for delivery then your goods will be sent through the postal system without tracking.

Q: Will this computer run a specific game?

A: Unfortunately we do not offer game specific compatibility information for any of our systems. Please use the detailed item specification provided to compare with the requirements of your chosen software.

Q: What time will my delivery arrive?

A: For all UK Express deliveries with DPD, please ensure to provide your SMS mobile phone number and DPD will provide you with a one-hour delivery window when they will deliver your parcel!

Q: What should I do if I need to return an item?

A: Please contact us directly on support@bargainhardware.co.uk or 01254 878801. If you wish to open a return case via eBay, please choose the option 'I don't need it anymore' and we will make absolutely sure to assist you as fast as possible. Please do not choose any other option from the returns menu. Thank you for help us help you.

Q: Windows says it isn't genuine - Can't find product key - Windows will expire in 30 days

A: You can find the product key attached to the PC on a Microsoft sticker, it should look a little like this: https://www.bargainhardware.co.uk/product_images/uploaded_images/win7coarefurb.jpg Please enter the 25-digit code found on this sticker when prompted. This will register your genuine Microsoft Windows software.

Q: Can I customize this item with my choice of hardware?

A: We offer complete hardware customization of our most popular PC's, Servers and Workstations on our new online store. bargain hardware dot co dot uk

Q: I am a European business with valid VAT number.

A: In order to invoice you for an intra-European transaction without VAT, we must invoice directly on a company invoice. Please send your full invoice and shipping address, VAT number and contact email address (where you can receive the invoice). Please make sure to include your eBay username and/or item number for reference.

Q: I am a European business with valid VAT number

A: In order to invoice you for an intra-European transaction without VAT, we must invoice directly on a company invoice. Please send your full invoice and shipping address, VAT number and contact email address (where you can receive the invoice). Please make sure to include your eBay username and/or item number for reference.

Q: Windows says it isn't genuine - I can't find product key - Windows will expire in 30 days

A: You can find the product key attached to the PC on a Microsoft sticker, it will look like this: https://www.bargainhardware.co.uk/product_images/uploaded_images/win7coarefurb.jpg Please enter this 25-digit code when prompted. This will register your genuine Microsoft Windows. Pay special attention to the characters '8' and 'B' which look similar.