Order Processing Time: We aim to process all orders within 24 hours of payment. This is a realistic estimate based on past performance and we aim to achieve this on 90% of orders.
UK Delivery Time-Frame: All orders under 30Kg on a tracked 2 to 3 day service with DPD. Small shipments (under 1Kg & £50 GBP) are sent with Royal Mail on a 1st Class service. Large items such as 4U servers are sent with FDC Economy Service on a pallet - if you are ordering large items please ensure your shipping address can accept a pallet. A forklift is not required.
European Delivery Time-Frame: European delivery will take 2-7 working days (depending on your location in the EU) with UPS on a tracked service. Large items may be sent on a pallet and tracking for these items bay be available upon request.
Express Delivery: If you have paid for express delivery we will flag your order as a priority. Your order is guaranteed to be dispatched within 1 working day on a next-day service. Orders placed between 12am and 9am will be processed and dispatched on the same day.
Delivery Partners: For UK deliveries we only use DPD (Tracked), Royal Mail and FDC. For EU deliveries all items are sent with UPS (Tracked). We use these companies in complete confidence that your parcels will arrive safely without any damage.
Packaging: We use custom protective moulds that surround the corners and edges of our machines. The foam mould not only protects the machine from impact and physical damage, it suspends the machine in the middle of the box preventing damage to the machine should the box become damaged.